I am sorry that my reponse has been so delayed as I understand this was certainly an urgent matter! Was this affecting both data and voice services? Where are you located? Try putting the phone in Safe Mode fora little while to see if an application is interfering with the connection. Here is a link with the detailed instructions to activate Safe Mode. http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=44874
If you are still unable to connect to the network I would be more than happy to provide additional support!
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