Do you have a password and are you signed up on the prepaid wireless page?? After you put in your cell 10 digit number you need to put in your password then a page will come up that will give you options on how to refill, either by using a prepaid cell card, or auto pay or buying the prepaid card or credit card. right frim the web site and putting the number in there. You said you can get to your account is there something that says MyVerison2.0 login? or veriizonwireless.com/myverizon and enter your 10 digit cell number and password, if you do not have a password you will have to register and you will be offered different ways to refill your cell. Hopes this helps.
Message was edited by: Minniehaha