4 Replies Latest reply: Jun 27, 2012 8:24 AM by B33 RSS

    Droid RAZR MAXX SERVICE REPAIR

    B33

      Does you Maxx Feel a little under the Weather.  Does the Display look a little off on your Maxx.  I found this and posted to help ones find a solution to those and many more Questions.. Enjoy b33 

       

       

       

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      Service

      1. How can I tell if my DROID RAZR MAXX needs service?
      2. How do I get my DROID RAZR MAXX serviced?
      3. How long will my DROID RAZR MAXX service take?
      4. Will the data on my DROID RAZR MAXX be preserved?
      5. How do I ship my DROID RAZR MAXX for service?
      6. How do I check the status of my DROID RAZR MAXX service request?

      Warranty

      1. How long is my DROID RAZR MAXX covered by Motorola’s warranty?
      2. How can I tell if my DROID RAZR MAXX is in-warranty?
      3. What type of damages are not covered by my warranty?
      4. Can I extend service coverage on my DROID RAZR MAXX beyond the warranty?
      5. My DROID RAZR MAXX is not eligible for warranty service. What are my service options?

      Accessories

      1. One of my DROID RAZR MAXX accessories isn't working. Can I order a replacement?


      Service

      How can I tell if my DROID RAZR MAXX needs service?

      Visit our DROID RAZR MAXX Support Site for helpful troubleshooting information.

      If you have reviewed the troubleshooting steps on the site and you're still not sure whether your device requires service, you can contact us in several ways. CLICK HERE for contact details.

      How do I get my DROID RAZR MAXX serviced?

      Please visit our online repair submission page.

      How long will my DROID RAZR MAXX service take?

      The standard repair time is 5-7 business days once your device is received.

      Will the data on my DROID RAZR MAXX be preserved?

      We will make every attempt to preserve your data, however it is always recommended to backup your data before service submission.

      Motorola and/or its Authorized Service Centers are not responsible for the loss or misuse of such data, files, content, applications and programs.

      How do I ship my device for service?

      Once you complete the repair submission you will be given instructions on where to ship you device for repair. You will be required to pay for the inbound shipping and Motorola will cover the freight back to you. Please place your device(s) into a well-padded box before shipping it to Motorola. When shipping the device to Motorola, please use a traceable method such as Federal Express, UPS, etc.

      How do I check the status of my DROID RAZR MAXX service request?

      Please visit our Repair Status page.


      Warranty

      How long is my DROID RAZR MAXX covered by Motorola’s warranty?

      Motorola's Limited Warranty for the DROID RAZR MAXX covers your device for one year.

      Warranty service for eligible repairs is available at no charge for twelve months from the date of original retail purchase ("date of purchase").

      How can I tell if my DROID RAZR MAXX is in-warranty?

      Visit our DROID RAZR MAXX Support Site and follow the steps for submitting a device for repair.

      After you enter your serial number you will be prompted with the warranty term for your device.

      What type of damages are not covered by my warranty?

      Damage and/or performance issues that result from contact with any liquid, water, rain or extreme humidity are excluded from warranty coverage.
      Motorola will not repair or replace liquid-damaged products. They will be returned unrepaired.

      Can I extend service coverage on my DROID RAZR MAXX beyond the warranty?

      At this time Motorola is not offering extended service coverage.

      My DROID RAZR MAXX is not eligible for warranty service. What are my service options?

      Motorola offers several convenient repair programs for Out-of-Warranty repair at a fee:

      Repair Service

      Fee

      Display Only Repair*

      $125 plus applicable taxes

      Out-of-Warranty

      $159 plus applicable taxes

      Battery Only Replacement

      $49 plus applicable taxes

      Physical Damage

      $159 plus applicable taxes

      *Note: The Display only repair covers damage to the display or lens only.
      Any repairable damage to the device outside of the display or lens would be covered under the Out Of Warranty repair fee..

      The out-of-warranty flat rate fees will enable you to submit your unit online for repair at our DROID RAZR MAXX Support Site


      Accessories

      One of my DROID RAZR MAXX accessories isn't working. What options do I have?

      Under Motorola’s warranty policy, Motorola will repair or replace the accessory as long as your device is in warranty and shows no sign of physical abuse.

      CLICK HERE for the replacement options.

      CLICK HERE to purchase an accessory for your DROID RAZR MAXX