Right now, the Verizon vote is 11 reps/supervisors who believe that if you preorder the Galaxy s3 before June 28th you keep the unlimited data and 7 reps/supervisors that believe you don't. I was debating making my decision on what to do when I go to 20, but if it ends 11-9 I'm stumped. All methods of communication (online/phone/in store) are split on what you believe and it depends on who you talk to.
This is one sample of the online yes votes (I was on the phone with a lady telling me the exact opposite at the time):
Ashley: Hello. Thank you for visiting our chat service. May I help you with your order today?
You: Will a person be able to keep their unlimted plan if they preorder the galaxy s3?
You: And is there anywhere it is written down to show that is correct?
Ashley: Right now you will be able to keep your unlimited data, after June 28,2012 you will have to pay full retail price for the device if you would like to keep the unlimited plan.
You: I'm on the phone with someone who is telling me the opposite
You: She says it must be ordered AND activiated before the 28th
Ashley: Let me check on that for you.
Ashley: Would you like a link to view this information.
You: Yes, please
You: Because the phone person is telling me you are definitely wrong
You: But the person I just chatted with agrees completely
You: with you
Ashley: I assure you as long as it is order before you can keep your plan.
Ashley: Does that help explain this issue?
You: Whta was the link?
Ashley: Click Here
You: That's just the share everything page though.
Ashley: Scroll down to tell me more.
Ashley: Click on I have a unlimited data plan on my account. Do I need to change it?
You: Yeah, but that doesn't have any info specific to the preorder
You: I know if I buy a phone instore today, I'm fine
You: But if I buy the preorder, I can't activiate until after the 28th
Ashley: Your can preorder and activate the phone before the 28th and if you would like you can change your plan at anytime free of charge.
Ashley: Is there anything I can assist you with today?
You: how can you activiate the phone before the 28th if it doesn't ship until July 11th?
Ashley: Do you want to stay with your unlimited plan?
Ashley: Ok you will be able to keep your unlimited plan once you preorder the phone now and just pay the upgrade fee.
Here is a no vote example (mind you today I just got a "note in my account" that this was allowed and everyone should be on board):
Larena: Hello. Thank you for visiting our chat service. May I help you with your order today?
You: Are there any Verizon wireless statements about the new Samsung Galaxy s3 preorders?
Larena: I'd be happy to assist you.
Larena: What would you like to know about it?
You: Basically, if you pay the discount price and upgrade, would you keep your old plan or will you be switched to the share everything plan since the phone will be activiated in July
Larena: You would switch to the new plan.
Larena: Because you would activate it after the new plan starts.
You: Where did you learn this information?
Larena: You would need to call customer service at 1-800-922-0204 the hours are 6am to 11pm, they are still putting all the information on the site about the new plan.
Larena: I do apologize.
You: It's okay
You: They were the ones who just called me and told me that no, I would not have to switch
Larena: Is there anything else i can assist you with?
You: He said he spoke to the training director who handles all of it, but I thought he might be lying.
You: I wanted to see if the online people had a better source or realer source of info
Larena: If you upgrade to a different phone before the 28th you can keep the plan you have.
Larena: I can send you a link to the page on the site to the share everything plan.
You: It's okay, I've seen it. It doesn't have anything about what happens to preorders
Larena: It has a few FAQ on it.
Larena: Oh ok.
You: You wouldn't happen to know any better numbers to call than the customer care line would you?
Larena: That is the only number i have for customer care i have a telesales number.
You: Is that the regular just verizon sales number?
Larena: I do apologize.
You: It's okay
You: Where did you learn about having to change plans?
Larena: I was told by my supervisor.
I'm just kind of stuck because I don't want to spend 450 to get two new phones only to be told "sorry someone told you this but we don't even have unlimited plans in our system" or "they must have thought you meant paying full price". They put a note in the account that it was the yes vote but I'm still getting just as many no votes today warning me I'm definitely losing my unlimited if I preorder that phone. Problem is at most the replies I get are "we assure that is correct" but with no backing information other than my supervisor says so.