1 Reply Latest reply on Jun 21, 2012 7:02 PM by dirbon

    I was told there is no department for complaints about reps or customer service


      Is that possible?  Is there an organization as large as Verizon that has no customer complaint or resolution department?  I was told that the rep could note my comments to my file.  My question is, who, then reads it?  Do I have to call back for the next rep to get a supervisor to read my "notes".  Help, I really was treated poorly and the rep and supervisor need to be reprogrammed for "Customer Service"