Is that possible? Is there an organization as large as Verizon that has no customer complaint or resolution department? I was told that the rep could note my comments to my file. My question is, who, then reads it? Do I have to call back for the next rep to get a supervisor to read my "notes". Help, I really was treated poorly and the rep and supervisor need to be reprogrammed for "Customer Service"
Send a email describing your experience to corporate headquarters.