7 Replies Latest reply: Jun 8, 2012 6:41 AM by Ann154 RSS

    Paid for 4G, only getting 3g

    motown707

      My new Mifi 4G continues to offer only a 3G connection (flashing violet light). I'm paying for 4G but getting 3G. It's the same speed as (and at times, slower than) my previous USB760. Entirely disappointed... Verizon cell phone service is excellent, but the internet, poor.

        • 1. Re: Paid for 4G, only getting 3g
          Ann154

          Is your area covered by the 4G LTE network from Verizon Wireless?

          • 2. Re: Paid for 4G, only getting 3g
            motown707

            yes...I checked the website and with customer service beforehand... all was OK

            • 3. Re: Paid for 4G, only getting 3g
              Verizon Wireless Customer Support
                               

              We want you to enjoy the benefits of 4G! What make and model is your device? Have you ever been able to gain a 4G signal with this device? Are you using the service indoors or outside? What type of signal strength are you gaining? Do you see a 4G indicator on the device? What is your zip code?

              Sincerely,

              JonathanK_VZW
              VZW Support
              Follow Us on Twitter@VZWSupport

               
              • 4. Re: Paid for 4G, only getting 3g
                motown707

                Thanks for the reply, Jonathan!

                 

                Well, I was just venting on the blog-o-sphere because I wasn't happy with  customer service and the tech dept. When I first sought to switch from 3G to 4G, I entered my zip code 36203 into website and it indicated that 4G was available. Customer Service in Anniston never told me otherwise until the other day: 3g only for now until 4G becomes available.

                 

                I use the 4G MiFi LTE device for my CPU indoors, which I'm finding out that the device is better designed for laptops, etc, on-the-go units. I get 3-4 bars of signal strength, but only 3G violet light flashes; NO 4G at all.

                 

                Also, it took 4 separate and lengthy phone calls to Tech Dept over a 3-wk period to determine that 1) I needed an external wifi adapter for my CPU 2)which I bought the brand recommended by Tech 3) which turned out NOT to work 4)then I bought an internal wifi adapter, which does work. HOWEVER, in the meantime, the $50 Rebate time period for the 4G purchase expired, plus I paid for 3-4 weeks for NO internet service.

                 

                I know this is more info than you asked for, but those are the facts. Customer Service in Anniston, Ala., said it's too late for any type of rebate or refund. Basically, it seems it's MY fault for not figuring all the technology issues out before the rebate deadline.

                 

                I would like you to forward this to the next "level" of supervision, please. I believe I am entitled to the $50 rebate and a credit to my Verizon account for paying for no internet service.

                 

                Thanks very much. I look fwd to your reply.

                 

                Steve Morey

                • 5. Re: Paid for 4G, only getting 3g
                  notarep

                  That guy can't do anything worthwhile.

                   

                  As per your terms and conditions, service is not a guarantee, and not receiving service is not grounds for credit if the reason is a non functioning device. You're stuck.

                  • 6. Re: Paid for 4G, only getting 3g
                    budone

                    motown707 wrote:

                     

                    yes...I checked the website and with customer service beforehand... all was OK

                    The website only shows 3G service with that zip code.

                    • 7. Re: Paid for 4G, only getting 3g
                      Ann154

                      I agree with budone. That zip code does look like it in 3G only and between two 4G LTE network areas (Birmingham, Alabama and Atlanta, Georgia).