Not sure which portal you are referring to. The MyVerizon portal on the main VZW website perhaps? Your account name will have to be activated over snail mail for the MiFi 4510L before you can sign into that service. Not sure how different it would look once activated for a prepaid device.
It might be easier to contact the 1-800 and have a rep do it for you over the phone. At the very least they could walk you through the steps to sign into the portal so you can do it on your own in the future. Be sure to let us know if thats what you decide to do and share with us what was learned.
That's great that you are being proactive and want to review your usage! You can just navigate to verizonwireless.com and register your prepay account. You will be able to view your usage and refill the line.
Let us know if you need help!
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How do you make a prepaid account work with My Verizon? I have been told it will NOT work by some reps and others that it will. When I tired and followed the directions from Customer Service with them still on the phone, it failed. The only offered solution was to file a trouble ticket with IT which I was told will take 7-10 days to be worked. I was able to use the portal but the information on the portal is NOT accurate after I added more data today. After attempting to follow the Verizon Customer Service directions I can't even log into my portal any longer as it says there were too many failed attempts at login. The procedure to reset the password results in an ERROR message to call Customer Service who caused the problem to start.
Is there any real help for prepaid Jetpack users?
I have the same problem too. Salesperson had assured me that it would be super-easy to set up my prepaid Jetpack 4150 so I could log into wwww.myverizon.com to check usage and pay bill.
I've had this for two months and myverizon.com still wont allow me to log in with my jetpack assigned telephone number.
When I called technical support I was bounced around about 5 times between sales, support and then pre-paid support for cellphones then actual technical support.
I was told that the prepaid Jetpack support was non-existent and they've been having problems with the launch of this product for support users on the myverizon.com portal. Nice.
How am I supposed to track my usage on multiple devices when using this product?
Why should my only means of checking my status for bandwidth usage should have invlove a 15 MINUTE CALL to Verizon each time to find out?
I am VERY DISSATISFIED with the devices support and if I could get a refund on this device I would.
I mean, who launches a a product with no means of logging into the web to pay the bill or check usage?
DISGRUNTLED IN FLORIDA
Incase the online/myVerizon option continues to give you trouble you should be able to check your usage over the phone via the automated options in a minute or two. That is actually my preferred way to check my usage on the fly. Below are my archived steps from several months ago, and I havent updated them since I got familiar with the message system. The steps may have changed but hopefully you get the idea.
Retrieve data stats from Verizon 1-800 number:
1. Dial 1(800) 922-0204
2. Enter the Phone number of the MiFi when prompted
3. Navigate to Balance (option 2)
4. Navigate to Usage (option 2)
5. Enter the billing zip code
6. Navigate to Data Usage (option 3)
7. Listen and record the Data Usage results
8. Hang up
Here is is May 31, 2013 and My Verizon still appears NOT to work with prepaid Jetpack units. The 4G service is great, but the online systems are beyond POOR and it is hit or miss with customer service as to whether you get someone who knows what will and will not work with prepaid Jetpack. If Verizon would make it easier, perhaps more people would take advantage of the service. I have had this unit just over a month and will be looking at other non-Verizon services as a replacement.
I guess they deleted my screen shot. Here's waht I received from Verizon:
"Good Morning Dan,
My name is rick and it is my pleasure to assist you with all of your Verizon Wireless prepaid concerns or questions.
I understand, exactly, how important it is to view and keep track of your device usage and not only is it important but convenient when you can do this all online. The 4G VZ Jetpack that you are using at this time can not be viewed online. Customers using this device must call in to our 24 hour customer service line to view all usage and make payments. I do apologize for any inconvenience this may cause.
Dan I see that you started this account May 23, 2012. Thank you for choosing Verizon Wireless we appreciate your business.
Thank you for being the best part of Verizon Wireless. If you have any further questions or concerns please contact us by phone on our 24 hour customer service line at (888) 294-6804 or by email at www.verizonwireless.com/contactus. Have a wonderful day!
Verizon Wireless customer service "
Attempting to access the portal, I connected with "Adam" in technical support after nearly 28 minutes speaking with reps who didn't know what they were talking about.
1) My verizon wireless doesn't show the accurate data usage. Mine displayed 10 out of 10 GB used within hours of purchasing the device (and no, I didn't download War and Piece or the Star Wars Trilogy and stil display's 10 out of 1-GB used about 2 weeks after use.
Adam admitted that this is a bug that deceives customers into thinking they need more data and purchasing it/pre-paid cards in advance.
2) You can all the phone number mentioned above. As mentioned, this feature no longer works and only takes you to a customer service rep. Infinite loop of idiocy. Adam admitted this method also would not produce the intended result.
3) You can call technical support and they can tell you how much data you've used. That takes 30 minutes on hold.