My Samsung Brightside has recently started acting up; every time I get a text message it tells me the phone memory is full and I have to delete something to free some space.
I have a 16GB external card with my pics & ringtones on it. The only app I use is Backup Assistant. I deleted a couple of the preloaded apps to make some room. The only thing that's saved on the phone is my contact list and call history (as far as I can tell) which shouldn't use much space, but when I check Phone Memory Usage it says I've used 54.91 of 57 MB (phone) and only 256K of 42.75 (multimedia). Also I have no saved text messages (again, as far as I can tell).
What can I get rid of?
Unfortunately, the phone does not save text messages to the external card. The only way to prevent this from constantly popping up is to set the phone to "auto erase inbox". Go to messaging/more/settings/set "auto erase inbox" to "on". *****, but that's the only way other than doing it manually.
I understand that the phone saves the text messages to internal memory, but I guess my real question is what is using up the internal memory? It's not text messages because I'm not saving them (and how much memory could they eat anyway?
Are there things I can delete to free up space?
I know this error message can be a bit annoying. Onecrazy88fan is correct. The text messages are saved to the internal memory. They are automatically saved to the internal memory. This option is not chosen by you, but an automatic option to allow you to review past text. To free internal memory you will need to erase text messages. I would also like to suggest checking your picture storage location to make sure this is set to SD card and not internal storage. You can do so by tapping your camera Icon>Settings>Storage Location>SD. Please let me know if you need any additional assistance. Thank you.
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I called this issue in as well. My phone is new. I had one picture and just a couple text messages on the phone and I deleted all the trial apps. The support technician told me that Verizon was unaware of the issue and had me remove the battery and reboot the phone. This really is an unacceptable solution and a new phone should not have this problem. IMHO, it is not a customer usage issue. There is a problem with the phone itself. Verizon really needs to get this addressed.
this is indeed a problem with the phone, not what you have stored on it. i noticed the same problem happening with my brightside - it would claim the memory is full and ask me to delete something in order to receive new text messages, even though i only had one picture and 4 text messages stored on the phone.
i checked the memory under settings - memory - phone memory - phone memory usage (note that's the internal phone memory, not the card memory). it showed the available memory for the phone was down to a few KB (kilobytes).
on a hunch, i just powered the phone off and back on, and checked the phone memory usage again. there was now 36MB (megabytes) free. my guess is there's a bug in some internal software that isn't freeing memory.
until they release a software update that addresses this memory leak, it may require periodically cycling the power on our phones.
I have a similar issue with Brightside, it periodically says "Memory low, erase TXT msgs to receive new msgs". The problem doesn't go away if the phone is rebooted. Erasing messages seems to solve this temporarily. However, if I go into Phone Memory Usage under Settings, it says "Available: 78.16MB, Phone: 35.63MB, Multimedia: 42.52MB". This baffles me; what, exactly, is low? There seems to be a threshold for text message storage that triggers this, which is unreasonable. I don't use any apps or browser (in fact, no data plan at all) so I really don't see what else could be using up the memory. SMS and call history can all fit in a small fraction of memory available for "phone".
Hi Rookiemistake. Thanks for the details about your phone's memory usage. There is a smaller threshold for text and picture messages that's not listed in the memory usage, which gets smaller with more applications or messages stored on your phone. There's quite a few applications that come stock on the phone such as tetris, uno, city id, daily scoop, etc, that can contribute to memory low errors. Here's a great link on how to uninstall applications from the Brightside to clear up some extra memory: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=54221
I'm here if you still need further assistance.
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I have the same problem with "low memory" error message on the Brightside. I bought a 16 GB memory card to store addresses, contacts, photos, and messages, or so I thought. I copied all text messages to the memory card.
The messages were copied, and the memory usage increased, but I can't retrieve the text messages.
Where did they go and why can't I retrieve them?
my issue is that in my brightside phone, when i try to open my music it says it has a full memory and i cannot open it. Before this happened i could open my music, but then i tryed to upload music and this failed. so what can i do now it wont let me open the music and i already deleted all the music i could find in my sd card and my phone when i connected it to the pc.
I have had my brightside for several months. Today is the first time I had the internal memory problem. My husband has the same phone and has never had a problem yet. I don't know what the long term solution is, the suggestion about turning the phone off did free up some space. Also, the suggestion from Verizon about uninstalling some of the stock apps opened up some more room. Like everyone else, I have deleted all of my message history and even deleted some pics and that still did not help. So thank you for finding at least a short term solution.
My wife and I have the same phones. I am able to have a couple of hundered photos on my phone, a few videos, and a large number of test messages. My wife's phone can only hold 4 pictures, one very small video, and a few messages (currently 17 messages). Her phone says memory full when trying to take a picture. I've rarely ever seen that message unless I have avery large number of old text messages. Neither of us have added things like songs, or even use th internet on our phones. My current internal memory available is 46.78mb (phone 32.12mb and multimedia 14.66mb). Her available memory is 73.75mb (phone 34.66mb and 39.08mb). My usage is double hers 52.96 vs. 26.00. This doesn't seem to be an issue with what the phone came with or what has been added to it. This seems to me to be a problem with the phone itself. In reading this, others are having the same issue. What options are there for fixing this problem. For the record, shutting the phone down and restarting it isn't solving the problem on her phone nor should that be a solution to the real issue.
I agree the problem needs to be fixed but the power off/on worked for me.
My phone Internal memory before poweroff:
Available 45.52MB, -Phone 0KB, -Multimedia 42.52MB
Used 57.23MB, -Phone 57MB, -Multimedia 240KB
Total 99.75MB, -Phone 57MB, -Multimedia 42.75MB
Internal memory after poweron:
Available 77.10MB, -Phone 34.57MB, -Multimedia 42.52MB
Used 22.65MB, -Phone 22.42MB, -Multimedia 240KB
Total 99.75MB, -Phone 57MB, -Multimedia 42.75MB
Picked up almost 35MB of space.