I received a text message telling me I had won a $1,000 Best Buy gift card, with instructions on how to claim it. I suspected it was fraud and called Best Buy. They confirmed it was a fraudulent text and told me they had received thousands of calls about the message. I called Verizon Customer Service to inform them about the message and they claimed to be unaware that this message was being circulated to customers. I was told that this sender could not be blocked from sending messages to Verizon customers, despite knowing the phone number it was coming from, and knowing that the messages are fraudulent scams. On top of it, I'm paying Verizon for the privilege receivng these scam messages, since I don't have a text plan. I'm very disappointed with Verizon's response and the fact that they aren't taking a more proactive approach to protecting their customers. I think Verizon's Customer Service and Fraud Departments should want to know about these scams and should at least act like they care about preventing their customers from getting these bogus messages. They should have an easy way to forward messages like these to their Fraud Department. I also hate the fact that I have to pay Verizon $.20 for each fraudulent text I receive. Never was offered a credit. It's a good way to "encourage" customers to pay for a text plan, even if they don't text much. I'm a long-time customer who has spent a lot of my hard-earned money with Verizon over the years. I feel like I'm getting nickel-and-dimed to death on top of the overly-complicated plans and inconsistent information I receive from customer service. Do they really care about the customer, or just about the revenue?
More and more of these type of messages have become a regular because of all the electronic footprints users are leaving all over the web like Facebook, Twitter, file sharing and not to forget the free applications that are usually infested with advertisements..
Security should start at home first because no level of security will stop personal information from being available when users simply give it out to oters on a regular.
I have had a number of clients that would go to a infected site that requested for the user to disable their system Virus Scan or Firewall to access data from the site and the customer would do it and then their system gets infected, is this some how my job to resolve this issue for free?
I really do not see how this is Verizon’s problem to resolve.
Well, I can share my experience I guess. Because I get those kind of text messages too. But I kind of understand why I get them, because I post ads on craigslist with my telephone number on it. Which is like a huge target for spam texts and emails!
I would just say be careful on where you post your number online and who you give it out to.
I think it has absolutely nothing to do with Verizon and their fraud department. I think you should stop blaming Verizon and take responsibility because more than likely you either put your number somewhere where people can see it... or subscribed to something. I dont know how many times I have read and heard, "I didn't do anything like that!!! I demand a credit!!!". But in reality you did.
Today I got a text message from an unverified-sender saying it was a Verizon Wireless Notice that my account has been locked and I need to goto a bogus site. I wanted to forward it to Verizon but there does not seem to be any number for that. Forward the text to 7726
I also received a text message indicating my Verizon account had been locked. I promptly contacted Verizon customer service and spoke to a rep. I gave him the phone number and the email address link so he could post this info on Verizon's forum. The rep not only blocked the number for my phone, he also asked me if I wanted a block put on all my lines. He was courteous and provided me with excellent customer service. May I also suggest to register your cell phone number with www.donotcall.gov/. Keep in mind it will not block calls from international countries. If you receive a suspicious call or text, google the phone number including area code and make sure it is a valid area code with the U.S. Many phone carriers will not reimburse customers for long distance calls accepted from international scammers.
First jot down the Unverified Sender's number or email information. Open that message and then select the Options and Forward to 7726. Verizon will reply requesting the sender's number (be sure to jot that down before you forward the message). So you reply again with the sender's number and you are done! It is very easy. And YES Verizon does care.