9 Replies Latest reply: May 24, 2012 7:43 AM by rsoltoff RSS

    Yahoo Email

    Robn

      My yahoo email has quit working on my Samsung Stratosphere. I know I am getting emails I checked with a computer but they are not coming through on my phone. Any suggestions? Did I turn something off by accident? Thank you

        • 1. Re: Yahoo Email
          demmo86rt

          You could have, there are a few things that could affect this.  First (and most obvious) is to make sure you have a data connection.  Next, go to menu>settings>accounts & sync to make sure background data and auto sync are turned on, then select your yahoo account on the same page and look over the settings there.  If that still doesn't solve it, open the app you use for your email and check the settings there.  If none of this works, it could simply be that your phone is out of memory, but I would imagine you would have gotten a warning about that.

          • 2. Re: Yahoo Email
            lemew

            Try deleting and re adding the account in mail settings.  Do you use the built on mail service or the application from market?

            • 3. Re: Yahoo Email
              lemew

              Try deleting and re adding the account in mail settings.  Do you use the built on mail service or the application from market?

              • 4. Re: Yahoo Email
                commonsense101

                try using the yahoo mail app or k-9 mail

                 

                stock email apps are useally bad

                • 5. Re: Yahoo Email
                  Robn

                  What will happen to my yahoo email account I am now using if I get the app?

                  • 6. Re: Yahoo Email
                    Robn

                    Not sure how to do this and I don't want to mess it up anymore than it is.

                    • 7. Re: Yahoo Email
                      lemew

                      Don't blame you there.  If you would care to visit a corporate store they would probably be happy to assist you one to one.  There have been some problems reported with yahoo email integration however, I thought they had those worked out.

                      • 8. Re: Yahoo Email
                        Verizon Wireless Customer Support
                                         

                        Thank you to the community members for assisting Robn. Robn, I would recommend to delete the e-mail account from the device and add it back. To delete the account, follow the instructions here: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=48067 . Let me know if you have any questions.

                        Thank you,

                        Lena A.
                        Follow us on Twitter @VZWSupport

                         
                        • 9. Re: Yahoo Email
                          rsoltoff

                          I too had issues with the email app connecting to both yahoo and gmail ever since the 2.3.6 update. The instructions noted above were of no use on an LG Spectrum as restarting while pressing the home button did not bring up a special menu. What did work however, was to remove the yahoo email account. Go to the app, Get to the account settings and touchh the 'remove account' button. You may get a message about it removing all accounts. Do not worry, answer OK, That is how my Spectrum behaved and it deleted both my Yahoo and gmail accounts (Kept the Microsoft hotmail account which was the only one woorking). I then powered off the phone. Powered it back on. Went to the mail app. And went to add an account. I added back thhe yahoo account and then added back the gmail account. Both are working successfully now. Note that I had also installed Yahoo's email app which I used when the email app previously bacame flaky getting Yahoo mail.

                           

                          Note that I hhad submitted ann email to customer support recently. TThey sent me back an email saying to install the Yahoo email app. I hope when the ICS update comes out, things will go smoother. Try what I did to fix my email app.