Yesterday, I missed several important phone calls. After realizing my phone was not on silent and that I did not become deaf, I noticed no sounds that come out of the speaker on the back of the phone actually work. No ringer, no notifications, no music, no alarm, nothing..... I went to google and found at least 15 other people that had the same problem on other forums all after having their phone for less than a month. They all said it ended up being a hardware issue and that they had to get replacement phones from Verizon. The way to test if this was the same issue I had, they said to press the speaker or just below the speaker on the back of the device when it should be making a sound and it would start to work. I did this and magically it makes sound again, but only when I'm holding my finger in that spot.
However, my concern is that if I'm having this issue and clearly quite a few others are having the same issue, is this a design flaw that will continue to happen in the replacement phones? I don't want to have to go through constant replacements of this phone and getting a new phone set up the way I need it, etc... over and over. So, are others having the same issue? And, if so, has Verizon and Motorola been made aware of the issue to try to find a fix for future devices? Having a phone that actually rings is sort of important.
BammaGRL19 this sounds to be Getting a Big issue with the External Speaker an something needs to Done
To look at the Speaker that's on the both Razr & Razr Maxx Click on the Blue thread Below.
I just started having this problem with my Razr purchased in Feb. I have called Verizon to report and they want me to exchange this phone for a refurbished phone BUT (and its a big BUT) if they get my current phone and decide I must have caused the problem,,they will charge me 299.00. I can get the speaker to work by pressing on the case. I am having trouble deciding if I should keep my current phone, because in talks with tech support, it is obvious they are oblivious to the problem. I really don't want a refurbished phone that could have more problems, or risk them thinking I causes the problem and end up with a bill I can't afford. If I wait, will Motorola finally decide this is a design flaw and give us new phones, or am I dreaming? I can live with this, but I am bugged when things don't work properly
I just started having the same issue, today on 5/9/12. I get no speaker output until I press lightly on the speaker, then it starts to work again. I have had occasions when I missed calls but I've had that happen with other phones and i thought it was a network issue. I have not dropped the phone.
OK Motorola and Verizon, what do we do???
NorCalYaker When did you Buy the Phone if I might Ask: The Date Why i ask SallyC bought her Razr in Nov. or Dec. Jim Bought his Maxx in January an i got my Maxx in February and So far knock on wood us three have Not seen this issue. Mine has this little Snap in the speaker but just every once in a While but has not completely Cut out...b33
12 year customer with Verizon here. Having the same problem with a month old Droid Razr Maxx. Push on the speaker and it works a little while, then stops again. There is an obvious connection problem and Verizon & Motorola are pretending to not be aware of it. Sent to Motorola with a description of the issue. They sent back stating that couldn't find a problem. Called Verizon. The only thing they are willing to do is send a refurbished phone. Infuriating! A 1 month old phone and they are going to send me an old refurb. Unacceptable.
I too have been having an issue with the external speaker almost from the get - go. When I am using speakerphone, the speaker shorts out for a second even though the speakerphone light is still illuminated. The people on the other end must hear/no hear something as well as they always seem to start with "wait, can't hear you....etc." I hit the speakerphone icon twice (once off and then on again) and it seems to work until the next time. Very irritating.
The same problem here, some days ago the external speaker stop working, today reading this formus, i realize that pressing the back of the phone make it sound for a while. Phone bouhgt on January 2012.
Two months ago i had the "other problem" of the audio jack sensor mentioned in other forums, the solution was a total reinstall of the opeating system that took a week on the provider.
I'm from Chile South America and i have bought it with Entel, i'm not sure if the guarantee is still working of if i can go directly with Verizon.
My 4 month old Razr just started doing the same. No sound out of the speaker. Headphone plugged into jack works fine. Remove headphone plug and no sound at all from the speaker. It would appear that this is happening to a lot of people and must be a defect in the radio. All verizon will do is trade for a refurb. That is NOT doing the right thing. They sold it and should stand behind it by replacing it with a NEW, not refurb, unit or upgraded unit. C'mon Verizon, do the right thing.
I received my new-old phone at the end of June and already having the same speaker issue. Sending it back AGAIN-I will give this one more try. Tech support said they were writing the details up to report to Motorola. I am wondering if the phone cannot withstand having the case removed. I bought a case that was supposed to work with my docking station but it did not fit-so I have to take it off each night because I use my phone as a clock. Anyone else here remove their case often?
Have a Look at this Link that i Posted a few Months Back in the Picture and you can Zoom it in to Look Closely you can see that up by the Speaker it's Held in place by one Machine Screw. My thought's it should be held by Two but there wasn't enough room in the Design to Accommodate two..b33
I did look at the link and think you are right. Now I have just received my 3rd phone today. I am unsure about putting a case back on it. With the case I can't use my docking station without removing the case each night. Do you think pulling the case off contributes to the problem? I may have to decide between protecting the phone and having my spiffy little alarm clock/charging dock.
Understandable it a bear to put this phone in some Cases to pull it out to Use in a Dock. That's why i went with the Leather Flap case. Since i have two Maxx's i was thinking of using one strictly in a Case that i don't have to pull it out of Unless there is a Real Need but that's Just a thought i'm thinking of..b33
I have decided to use my cheaper gel case which I can carefully remove much easier than the commuter case I used for my second Razr, as it is very hard to take off. I wasted my money on it, but don't want to do anything that may contribute to the speaker malfunction. When I am eligible for a new phone, I may switch brands!
My Maxx (acquired late June 2012) just lost sound between Friday morning and this evening. I use a gel case which I have removed only twice in a month, so I doubt it is removing the case which is the cause of the problem. Thankfully, the pressure trick has, at least for now, restored the sound.
I too have had my maxx for several months with no speaker issues. If your in the middle of talking it out with customer service here is a little trick that works on on circuit boards sometimes and is easy to do. maybe it will get you going temporaily. If you live in a warm area as i do here in georgia take your phone with it powered off and place it on the dash of your car in the sunshine. Dont let it bake but let it get good and warm. the heat will expand the components just a little bit and sometimes make a enough of a difference so that all connections can be made internally. I use this trick on all my welder and machinery cicuit boards in my plant. If it works its only temporairly until you can swap it out. You be amazed how many times it works withcases of bad connections. Try it at your own risk cause if you leave it too long it could damage it if it gets too hot. Good luck Jesse
Well, I have the same speaker issue. The speaker will not function unless I maintain pressure on the back of the case near the speaker. Verison replaced the 1st phone and now the 2nd Droid Razor Max has the same problem. This obviously is a design flaw that Motorola must address. I am disgusted with this issue. See no point in replacing the phone with another razor until Motorola fesses up and brings a solution. MOTOROLA, ARE YOU OUT THERE??? WHAT ARE GOING TO DO ABOUT THIS???
I think allot of these issues to this Stems to way the speaker sets in there it's not Soldered to the Board Via Wire or Directly to it. And i think because of this any time it Warms up! Gets cold! Or if around a Abundance of Moisture could possibly cause the short -- and it not Firing
Hey guys! I got my RAZR MAXX at the end of July 2012. 2 weeks later speaker started to fail, "back rub" does not fix it for me. Simple restart does and also if I plug and unplug 3.5mm jack - brings the sound back. The issue on my phone affecting only apps (games, you tube, browsing e.t.c) The system sounds seems to be working fine though, texts, notifications, phone rings working fine so far. It doesn't look like its a hardware issue in my case here. Most likely software glitch. ANY IDEAS? Anybody Else has the same issue? Let me know please.
I have the exact same problem. I had my phone prior to ICS, and I have to say it was much more stable. I keep checking for ICS phone updates through Verizon, but there have been none. I know there's an issue with getting a GPS lock that is fixed with an update, but I'm not going to root my phone, so I'll keep waiting. Not sure if this is another issue that might be resolved with an update, but clearly the software that is turning the speaker on and off based on the headphone jack is faulty. I have never had problems with a cell phone like I have had with the Razr (including a bunch of older Motorola phones). There's a really good chance that I'll switch to an Iphone next time.
I have the exact same issue. sound goes out every few days, rub the back speaker and it works again. Time for Verizon to do something about this. It's obviously a design flaw. The phone is not working the way it should or that we paid for. Its not a random thing. Many people online are having the EXACT same issue. I brought it into my verizon today and showed the clerk. He said to post here and on android forums to start raising hell. Totally agreed on the refurb...why get a a replacement (refurb) thats just going to do the same thing...and why go thru the pain of reloading apps pics contacts.....ugh. Verizon needs to start stepping up. Im not a lawyer...but this seems it could turn into a class action lawsuit type of thing?
I bought my Maxx a couple of months ago brand new. After the ICS update the phone kept rebooting itself so Verizon gave me a refurb in its place. Anyhow, while waiting in a parking lot this afternoon i was going to watch Netflix but no matter what i did i wasn't getting any audio out the speaker. After reading this thread i finally remember about reading about it a while ago.. maybe i should get Verizon to send me a different phone again because the battery isn't last as long on standby and the speaker issue today.
I am probably jinxing myself by posting this...but how many of you that are having this issue are using cases or skins? I was using a flexible rubber skin. I took it off about a week ago, and have not had the speaker issue since. Could it be possible that ics update somehow gets the phone too hot under heavy usage and the speaker shorts out? AND...the rubber skin doesnt let the heat escape? I know as soon as I post this...the speaker will stop working...and I will repost if it does. But could the heat issue be a possibility and the next update they are working on the heat issue?
I don't think the flexible cover is the problem. My speaker would just quit, with or without. My Droid Razr Maxx was just shy of 3 months when the speaker problem began the first time, no ringtone, no notification tone, etc. If I used a headset, I could hear my music, etc., but only that way. Went through all the checkpoints and then some to make sure that it wasn't something that I had done. I contacted Motorola on 8/27, and after I would do a Factory Data Reset and it didn't work, then I could send it in for repairs. After reading their forum, was leary on that. I did contact VZW tech support on 8/27 to report no sound problem. I did a Factory Data Reset on 8/28, which did not fix the problem at first, it begain working in the middle of the night. My sound worked up till 9/14, then quit. I checked multiple things, lastly, I pulled the micro-sd card out and reinserted it. To my amazement, the sound started working. I did notice that the sound icons on the screen had changed at that point. However, to my utter disappointment, the sound quit working on 9/16. I tried various things, not even rubbing the back, etc. brought the sound back. I called VZW tech support again on 9/17 to report it again. They took me through some further check points, but it still was not working. My next phone was just delivered by FedEx. I will see if this one is any better. Just don't like to continually have to set up my phone
No i don't think it's that Dan the issues that some have had came before I.C.S and has been in different instances. I my self on both of my Maxx's i haven't had any cut out issues knock on wood but as i mentioned in previous post in this thread my speaker on occasion will snap. It might be this and a long shot Guess but i'm wondering if the Torx screws that Line the frame and were the speaker sits isn't quite tight enough or they were not all torqued at the same pressure and that could be leading to the Cut out if you look at the Picture Dan from the Links i provided and you'l find on page 2 you can see that the speaker is not wired to the Board.. 2 contact studs that are solder to the Board Match up to the Brass contacts of the Speaker.
I am posting this on every thread that is a variation of this one. I got my Razr in May. Shortly after upgrading to ICS, I started having the "no audio" issue. (within 1 to 2 months of getting the phone) I found that I could restore the audio by rebooting or plugging in headphones then unplugging them. I contacted Tech Support and I went through a bunch of steps (factory data reset, etc..) and still had issues. Verizon sent me out a "like-new" replacement. After 2 or 3 days this one started doing it too. I contacted VZW and they eventually put me through to Motorola who just wanted me to send it in for repairs. I cant do that--cant be without a phone for a week. I got back in touch with VZW and they sent me another "like-new" Razr. After 3 days this one is doing it also. I just came across these threads so I tried rubbing/pressing around the speaker. (no luck) I have logged dozens of hours talking to tech support and everytime they act like this is a new problem that they have never heard of. After reading all these posts about the same issue, I am beginning to think they know there is a problem and are just ignoring it. I will be contacting VZW and trying to come up with a solution that doesnt involve sending me yet another "like-new" phone that is gonna have the same problem. I urge you to do the same. I am not sure if this is an issue that could be related to ICS but what I do know is I never had this problem before I upgraded to ICS and all three phones started messing up within 3 days (The first one started 3 days after upgrading and the last 2 came with ICS and started messing up within 3 days)
It is interesting that we don't see anything posted here from Verizon customer service. I don't know why this forum exists! Is it just to vent to one another and let Verizon know what's going on, and no one does anything about it?
Resetting the phone is not always a solution to this problem, having fixed right is. We all get those used phones and they are never tested, if they were tested properly, we would not be having problems with them. I have received 4 different used phones after my initial purchase of the Maxx since April of this year, and each one of them had problems. I factory rest each one of them. It gets to be tiring and you get no where. What a joke this is!!! (We will send you a certified like new , We will send you a certified like new) and those certified like new phones, are nothing but another problem phone being sent to you. Let's pacify the customer and keep them happy by sending them another piece of garbage that cost $300.00 and does not work. Splendid job Verizon, keep up the good work!. We are all happy customers.
Exact same issue here. I have sent this phone into Motorola 2x now to have it repaired...neither time did they fix the issue. Included notes on my returned package was that "no issue was found" . This was after I placed a handwritten note saying the phone had speaker issues 60% of the time. My guess is having to wait for the **** thing to go out completely and then send it in for repairs. I have no idea what to do now. No more motorola products for me.
What i'd say that happened is since it is was Working when they received it they considered it as a non repairable issue. Even though it was cutting out on you indy they couldn't replicate the problem and there not going to tear into a Device that in there mind is Working.
Fair it is not. But until that Razr's speaker is totally not working and they can't get it to work they will then repair it. Hopefully but i Do understand your Frustration's on this...
I've had my phone, Razr Maxx, since May and it just started having this issue. I can press the speaker and it magically starts working again. If I squeeze in on the upper corners of the phone it goes back off. This is gonna get really annoying and I dont want a refurbished phone when I payed so much for this one and renewed a contract. Too bad we cant just uncheck a box and cancel it all!!!
I bought the Razr Max May 24, 2012 and today (Oct 15, 2012) all my sounds shut off and i spent all day trying to find out what was wrong with my phone and then i found this forum and i knew..........****, ****, ****.....it had been 12 years since i had a Motorola phone and that phone was a piece of junk also. I thought after 12 years Motorola would make a decent phone, but they are the same as the junk they have made for years. Its my fault for getting burned twice and i should have known. Anyways thanks to everybody for this forum as i temporary got my speaker to work my pushing on the back of the phone, about every hour i have to repeat this stupidity to get the phone speaker to come back on. I have 3 other cell phones with AT&T and they have always treated me good. This is my lst phone with Verizon and i am not going to accept a refurbished phone or another Motorola Razr Maxx.... so its going to be interesting to see what they do about this.
Give this a Try Do a Soft Reset or you can try this Go to settings --> Sounds --> Tap when your there and then when your in the Sound move back N fourth each one of the Sliders to see if you can get something out of it but doing the Soft Reset and or going into the Sound settings should Work.. if your not sure how to do the Soft Reset Let me Know.. b33
I too have had this issue with my razr maxx I had my first phone replaced and for the second i just decided to live with it. But I believe I have discovered the problems root cause. I believe it is a heat issue either the speaker or the "bowl" the speaker is sitting in is getting warm and expanding just enough to cause the speaker to not have proper contact . I figured this out because my speaker was not working but started working while holding it in front of my truck's ac vent. Not sure what to do to fix it permanently. That someone else will have to figure out.
OMG!!!!!! i was feeling like i was going crazy trying to resolve this issue with my DROID RAZOR. Although Verizon acted like they had never heard of this problem, they did try to work with me. Unfortunately, i was naive and sent in my perfectly new good phone, (except for the speaker issue) and received a refurbished DROID RAZOR, only to have the same problem occur! I was then referred to Motorola for assistance (which I believe is in India because of the communication difficulty!!) They said my phone was still under warranty and that I could send it in for repair which would take about 10 days! When I told them this was my only phone, they offered to send me a loaner but would charge my credit card $400! When I sent the loaner back, and they confirmed there was no problem with it, then they would re-credit my account. I wasn't happy about that. This would be the 3rdx I would have to update from factory settings and reload a phone. (things often get lost while doing this) I told the person in India that I would think about the offer.
In the meantime I found this discussion group!!! I was able to take the advise given and push on the back of my phone near the speaker area. IT WORKED!!! I assume this only temporary, but it will have to do until such time my contract expires in 8 months. I will not be upgrading to a MOTOROLA DROID anything unless I read reviews indicating there are no problems with it!!!!
MOTOROLA NEEDS TO FESS UP REGARDING THE ISSUE WITH THE EXTERNAL SPEAKERS and not blame customers for this hardware problem!!!!!!!