After 10 months of having the Verizon Home Phone Connect in my home the system stopped allowing calls to come into our home phone (menaing the home phone does not ring) and instead directs the calls into Verizon voice mail. What is worst is the voice mail indicator on the VHPC system does not flash to indicate that we have a Verizon voice mail message and in addition when the handset on the home phone when picked up and the talk buttom is pressed does it give us the two immediate beeps which would also let us know a message was waiting. This is very frustrating; key calls are being missed. I have worked with the Verizon Tech Services a couple of times but to no avail. I even received another remanufactured VHPC sent after I complained about the first unit and this unit only worked correctly for half a day then we received calls from friends on our cell phones to tell us that they left messages for us on the VHPC and wanted to know why we did not get back to them. In reality our VHPC system did not allow our home phone to ring nor did the indicator light flash to tell us we had voice messages in the Verizon mail box.
I truely believe that the Verizon Tech Services do not know what to do to fix this issue. In my calls to the Tech Services I remind them that the VHPC system worked great for the first 10 months and we have changed nothing since the inital set up of VHPC. I have humored the Tech Services by pressing *73 to cancel call forwarding which we never activated for any of the numbers in our phone book. I have pressed *228 many times and have gone back through the voice mail commands to ensure that the voice mail indcator was not accidentally turned off which we did not do in the first place. The Techs are just struggling to really identify the issue. I remind them each time I call that I know how to read the manual to activate functions and I did not deactivate any of them.
Now here is the catcher which I tell the Tech in advance that any time I do any * function on the when a problem exists the system then allows calls to come in via the phone rings and if messages were previosuly left in the Verizon voice mail the indicator light on the VHPC starts to blink and when the hand set is picked up and talk is pressed we hear the beeps telling us that we have messages waiting to be picked up. Once Tech Services hear this they then say they will call the VHPC and when their call comes through because of what I have just explained would happen; they say it looks like the issue is fixed. Again not really listening to what I have previously explained to them what keeps happening. You can tell by this 'rant' I have had it. There must be a Verizon Tech that can do something to fix this issue; even in the Verizon forums other are having similar issue with calls going right into Verizon voice mail and their home phone does not ring. Okay Verizon Techs HELP!!!!!