Firstly I'd take a step back and breathe a little...secondly I might point out that the vast majority of support on these forums comes from fellow owner/users. I would act with a bit more respect.
Everyone gets frustrated, that's for sure.
Now, you don't need anything special loaded to access the phone as a USB storage device.
With the phone connected go to Device Manager and see if there are any Yellow Exclamation's on any of the devices?
Do you have a multi-card reader on your computer? Could conceivably cause a drive letter assignment issue.
Give us some details and maybe we can help.