6 Replies Latest reply: Apr 11, 2012 12:37 PM by TamaraH_VZW RSS

    Does Anybody Know Why My Phone Keeps Resetting Itself When I Get On The Internet?

    Zgoins

      Does Anybody Know Why My Phone Keeps Resetting Itself When I Get On The Internet?

        • 1. Re: Does Anybody Know Why My Phone Keeps Resetting Itself When I Get On The Internet?
          Wildman

          When you say go online do you mean when the browser is open or just when the device connects to the internet?   More information may help.

          • 2. Re: Does Anybody Know Why My Phone Keeps Resetting Itself When I Get On The Internet?
            Zgoins

            idk but whenever i get on the internet to get on facebook or anything it just cuts off everytime

            • 3. Re: Does Anybody Know Why My Phone Keeps Resetting Itself When I Get On The Internet?
              Wildman

              The issue I am having is basically your wording....  OK, let me see if I get you correct...  You open Facebook or other apps that needs to access the web and the phone is turning off and then powering backup?  Does the screen black out and all power is turned off and then the devices logo shows as if you just powered the device on?

               

              Which phone are you using, this may help with trouble shooting also...

              • 4. Re: Does Anybody Know Why My Phone Keeps Resetting Itself When I Get On The Internet?
                Zgoins

                yes and its the samsung intensity 2

                • 5. Re: Does Anybody Know Why My Phone Keeps Resetting Itself When I Get On The Internet?
                  Wildman

                  That sounds like you may be having some possible hardware issue because those devices doesn't use a complex OS and incompatible software would be less of a possibility.  Out of curiosity was the Facebook app preinstalled or a 3rd party app because some 3rd party FB apps cause FC on some device?

                  • 6. Re: Does Anybody Know Why My Phone Keeps Resetting Itself When I Get On The Internet?
                    TamaraH_VZW

                    Zgoins, please follow the steps below and then try to access the  internet browser or Facebook again. Does it still shut off?

                     

                    From the main screen, press the center of the 5-way navigation pad to choose MENU.

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                    Select Media Center then press the center of the 5-way navigation pad to choose OK.

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                    Select Mobile Web then press the center of the 5-way navigation pad to choose OK.

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                    Press the right soft key to choose Menu.

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                    Select Manage Memory then press the left soft key to choose OK.

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                    Select an option.

                    When clearing the Cache or History the browser will reload.

                    Clear Cache

                    Visited website content stored on your device. Cache enables your browser to download only the content that has changed since you last visited a website. Since the browser only downloads changed content, pages are loaded faster.

                    Clear History

                    A listing of URLs (website addresses) that you have recently visited.

                    Clear Cookies

                    Cookies are used to store information that helps personalize your Web browsing experience. Cookies may contain information including: website preferences, login settings, shopping cart contents and more.

                    Autofill

                    A feature used to automatically enter form information.

                     

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                    Press the left soft key to choose OK.

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                    Press the left soft key to choose Yes.

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                    Press the left soft key to choose OK.

                     

                    Tamara H.

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