Onlysuper21 and Laufer10, I can certainly assist you with these issues. I recently traveled abroad and I know how important it can be to have a working phone while you are there. You can always contact our Global Support by dialing 908-559-4899. We do also offer chat on vzw.com under the Contact Us tab. Chat is available from 10am -7pm central time. The option will only show when a representative is available. If you are still having issues, please send me (@MarquiaF_VZW) a direct message with your name and mobile number so that I can review your account.
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