On Saturday (07-Apr-12) around 7:00 PM EST, my Verizon Jetpack™ 4G LTE Mobile Hotspot MiFi® 4510L began to drop the connection each time I tried to access a web page. By 9:00 PM EST, the device would not allow a WiFi connection at all even though the LCD indicator on the device confirms full signal which I understand that service is indeed available, and when I can finally connect, I too can use that really expensive and unreliable service. Having this exact same problem happen in the past I tried to access the device using a Windows based PC, an iPhone, iPad, and a Linux machine with all connecting unsuccessfully. Next I rebooted the device, and again tried to connect all of the previously mentioned machines. When that didn't work, I performed a factory reset to no avail. By now it is 2:00 AM and I have been fighting with this MiFi device for the better part of a Saturday night. Nothing is working so I powered the device down, removed the SIM card, and left the unit off. Sunday morning comes around and I still have the same problem. Called Verizon tech support and was instructed to update the firmware to 2.28 which I completed using my very slow iPhone tethered to my PC.
This device is my only internet connection, I do have an iPhone with another carrier but the coverage in this location is really poor. Although the connection is very poor, it is at least reliable which is not something that I have been experiencing a lot with this type of device. I started service with VZ in February and this is the second device that I have had. Downloading the firmware took the better part of two hours and afterwards, I still cannot access the device. All of the computers that I use to connect to the device can see the MiFi but cannot access the device. All of them just remain in a loop trying to connect. When I look at the Wireless Network Connection Status on my primary PC (Windows & Home Pro), the IPv4 and IPv6 status show "Attempting to Authenticate".
Can anyone help me with this problem? I am annoyed that this device can't be accessed by any other means other than wireless like tethering or actually having an access manager that is not dependent on a WiFi connection. Additionally, when I contact Verizon Tech Support, I find it incredulous that each time I speak to someone new, they always ask me to open VZAccess Manager. Shouldn't Technical Support KNOW what their device works with? I am certain that tomorrow when I call tech support I will most likely be told to return the device to the store, making the third Verizon Jetpack™ 4G LTE Mobile Hotspot MiFi® 4510L that I have had in my possession. Earlier when I was unable to connect to the device, I was told for two days that the data network was down and to wait, and it took three days to finally get someone to offer another device. Can anyone address this or possibly suggest another device that is more reliable? Thanks for your help!