I will try this. How often do I have to do this? I really wonder if we are sacrificing the antenna for the other options. My work phone is just an old flip phone and it has full bars sitting right next to this Charge. I work in a metal building so I try to cut the phone a little slack but the flip phone still has full bars in 3G and this smartphone shows 3G instead of 4G and it has a couple of bars.
I reset it 3 times and I still have only 3G and a couple of bars.
I’ll try it again tonight at home.
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Message was edited by: Verizon Moderator
Thank you for the post. I totally understand expecting to get good service when you purchase an extender. Since your husband is getting service, it sounds like this is an issue with your device. Do you only have service issues in your home area? Has it always been this way? I will provide you the steps for safe mode and a hard reset. These would be the first steps to resolve your device issue.
Safe Mode: http://bit.ly/n2EIBZ
Hard Reset: http://bit.ly/w21WpW
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When I stream movies or play games at work, it is on the charger the whole time. I ran that speed test this morning and this is what I got – I think this is the problem –
WiFi (at home) – Download: 4919 kbps, Upload: 4193 kbps and Ping: 46 ms
Verizon Network (at work) – Download: 1181 kbps, Upload: 122 kbps and Ping: 164 ms
Wow - I just ran it again at work so it's the Verizon Network and this is what I got:
"Network communication issues"
download: 4 kbps, Upload: 34 kbps and Ping: 207 ms
I'm using speedtest.net
What should it be if I want to play games and stream movies?
Last night the game I was playing stopped and had to be restarted 8 times in 15 minutes.
Thanks for your help.