Were you able to get your ringtones saved to your ringtone folder? If not then where are they located on the device? Also, are the ringtones purchased from us, Verizon Wireless? What were your findings when you completed the steps that Cody21 provided? Please share so we can further assist as I would love to get this resolved for you.
Follow us on Twitter @vzwsupport
Becca68 This is something a little different than your asking an is a Suggestion have you tried Zedge for ringtones an Wallpapers it is a free app from the Google Play Store. when you find a Ringtone of your liking you just tap download an it is Automatically saved an to find it you Go To your Settings > Sound > Phone Ringtones an you will have Two choices Android System or Zedge Ringtones an from there you can go into them an choose your Ringtone an they sound really good an they have Really Nice Wallpapers Some for Easter already an as I Mentioned it's all Free...B33