Good Afternoon irish357,
I know the importance of saving and updating your contacts. What type of phone do you have? If you are using Backup Assistant, you have the ability to sync the contacts between your laptop and phone. You will also be able to see if all your contacts are stored on the online portion of the application versus the phone itself. The contacts should be the same for both online and the phone.
I have attached a link below for your reference.
I hope this information is helpful in resolving your concerns.
Follow Us on Twitter@VZWSupport