I had the same issue, called tech support and they couldn't resolve. But, I figured it out why I cannot backup to backup assistant. It is because I'm using the backup service in my Gmail. It evidently won't back up to both. But if you have it backing up in Gmail, check that and see if it's all up to date. Hopefully you will find that it is indeed backing up there.
Hope that helps.
Tech support continues to report an ongoing problem with Backup Assistant+ communicating with the Gingerbread OS on the RAZR Maxx. They say they have a team (still) working on it. I dislike having multiple entries for contacts, and don't want everything synched to Google. So, I backup my contacts to SDCARD .vcf file.
Just found another issue...
Is there a way to set up your calendar in a "Master"
I accidently erased my phone calendar only to find out that it
automatically erased my calendar on Gmail. I was told at the Verizon store that
the calendar on Gmail does not run in a "master" “Slave" style
mode. I was also told that "Backup Assist" does not offer a
Seems ridiculous to me that all updates are updated
instantaneously. Meaning if you accidently erase your calendar, as I did, there
is nothing storing your calendar and all data is lost.
The one thing I liked about the concept of this phone was the
calendar and not having to carry around my daytimer anymore. This isn't true as
I still have to write my appts in my daytimer in the event that my phone
calendar gets wiped out again.
I had the same problem so I call support and I was told that you can only do the Backup assistant with 4G only, I have mine set to both WIFI and 4G, so I was instructed to turn my WIFI off and then the BA worked. The only problem I have now is I can't figure out how to get back to the network settings and change it from both to just the 4g.
How do you disable the verizon backup assistant? And also I can't find my contacts in google to make sure they are being backed up.
Settings / Applications / Manage Applications / All Tab / Sync Service / Clear Data / Restart
THIS WONT DELETE ANYTHING ON BACKUP ASSISTANT. IT JUST DISABLES THE APP...
Also you can find the contacts option under the Google list option displayed below or click the this link https://mail.google.com/mail/?shva=1#inbox
There are a lot of menu options on this phone, and this setting is kinda hard to find.
Here's how you go into the settings to get your device set to 4G. Settings> Wireless & Networks> Mobile Networks (at the bottom)> Network Mode> CDMA/LTE. This will tell your device to pick up both 3G and 4G.
I hope that helps you! Let us know if it works out.
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