I'm honestly not sure how I feel about this one. I know they can't access your phone without specific permission each time, but I'm just not sure. Maybe if Verizon techs actually knew something about the phones instead of asking you to do a factory reset to try and fix a blown speaker (no joke, happened to me), maybe I might trust them a little more to remotely hack into my phone. I'm not so much worried about them accessing my phone when not authorized, but more about people not getting a replacement when deserved. Of course, and I do think their intentions are truly to benefit the customer here, if there were not so many people trying to get replacements just because, then it would not have come to this.
I kind of figured there would be a few that may or maynot accept this option as a solution but I am sure a tech wont have access to anything except the system states to be able to help them identify the possible problem... Due to the limitations of not having root access I really do not see what amount of damage could be done through this method at this time,
As for the users that perfer a replacement device for a malfunctioning device, I think this will more or least make it possible to verify device issue when a user constantly reports issue and dont want to troubleshoot but demands a new or diffrent device..
I am still unsure what feeeling I have completely about this if it comes to all devices... It has a light and dark sides.
Just have to wait and see.