3 Replies Latest reply: Mar 20, 2012 11:02 AM by Wildman RSS

    Verizon adding remote diagnostics tool to latest LG Revolution update


      It looks like Verizon will be taking a active response to the users reported issues with their devices, it appears that the LG Revolution will be the first to see this new technology method and I think this will change how and when a replacement device will be the solution to reported device issues...  I can see a number of positive and negatives that users will see with this but in my opinion its a good beginning step to assist the customer more efficiently.



      Original posted at http://www.androidcentral.com/



      Verizon says Remote Diagnostics tool doesn't track personal data in the background


      Verizon over the weekend dropped word that an impending update to the LG Revolution would include a Verizon Remote Diagnostics app — a "new customer care solution to improve device issue diagnosis during customer support calls."


      We've gotten some more detail on exactly what that entails, and it's not really anywhere near as scary as you might think. A Verizon spokesman tells us that it's really just a remote desktop type of thing. A VNC service, if you will. And, Verizon tells us, "no personal data like keystrokes or web history, location, etc., is logged or saved."

      This sort of thing is a touchy subject because of the hot water carriers found themselves in last year over their use of Carrier IQ, a network analytics tool that was cooked into many smartphones to allow the silent uploading of network and device data. Users weren't explicitly made aware of its use, and a bit of a firestorm erupted. Warranted or not, any sort of "remote diagnostics" app added by a carrier to a smartphone is bound to raise eyebrows.


      We've got a feeling some folks will be putting that to the test, but for now we have absolutely no reason not to take Verizon at its word.


      Original Post: http://www.androidcentral.com/


      Message was edited by: Wildman Forever Updated information for users to know....