In the past few days, I have had a new problem arise with my Droid Incredible 2. I have had my phone for about 8 months. In the past few nights, I have plugged up my phone as I have done for the past 8 months. The phone typically has about 40-50% charge remaining when I plug the phone in to the wall. When I plug the phone in, I make sure the battery icon shows it as charging. (FYI: Typically the battery icon changes to have a lightning bolt inside of it and it fills from right to left over and over again until it reaches a full charge.) After confirming the phone is charging, I fall asleep. When I have woken up the past few mornings, my phone has been powered down, and the battery charge indicator light is not on. I can unplug the charger and plug it back in and the battery indicator light will turn on. I have to allow the phone to sit for a minute before it will finally power on when I push the power button. Once the power is on, the battery icon does not show as charging, and I get a message that the battery is too low and I need to run on AC power. After about an hour of leaving the phone connected to the charger, the battery icon changes to the typical charging icon as described above. I have pulled up the battery status and history (which is a factory installed phone application). If you have a Droid Incredible 2, look under Settings > About Phone > Battery > Battery Use. The battery use screen has a chart that shows the % battery life remaining on the y-axis with time on the x-axis. It also shows a summary of the main processes running on your phone. On nights when I have had this problem occur with my phone, the chart has looked like the one in the picture attached. Notice, the phone shows it was charging at the bottom of the screen, but the battery life remaining in the chart is crashing to 0%. Where the battery life begins to increase again is when the phone suddenly decided to start charging again. After showing this chart to a Verizon employee, and telling them my story, the employee went on to say that it looked like it could possibly be the battery. They performed a battery test. (FYI: A battery test at my local Verizon store consists of powering my phone off, and fully charging the phone then calling a special number that would supposedly pull the battery power down a certain amount after a certain amount of time.) Unfortunately the battery test showed that the battery was good because it charged normally, and it depleted normally when the phone call was made. No quantitative measurements were taken to determine if the battery was good or bad. Even though the Verizon employee agreed that it may be my battery from looking at the chart attached, he said they could not replace my battery under their warranty because their policy did not allow them to replace the battery unless it tested bad in their test. The employee eventually suggested that I should uninstall some apps (which have been on my phone for a long time) because they might be causing the problem. Does anyone have any advice on what the problem could be? Does anyone know who I could contact at Verizon to discuss a policy change? If a phone has a factory installed application that can monitor battery power, then the phone supplier should be able to use that information to determine if the battery is good or bad. Otherwise there is no point in having that feature on the phone. Someone please give me some help!
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