It does not cost air-time to call customer service, Did you not realize that you could not connect within your 14 day "Worry Free Guarantee" period? You could have returned your device without any penalty! Finally- surely you were aware that you were signing a two year contract when you accepted the terms and conditions required when you activate a line of service.
I find it impossible to feel sorry or even compassionate for people who do not even test a device during a grace period that is generously provided to them to make sure that the device will fit their needs, or for that matter people that whine about being bound by an agreement that they willingly entered. Send Verizon that bill pal, I'm sure they need a good chuckle!
At any time that you were paying that $84 dollars, you could have done the intelligent thing and dropped your data package to as low as it possible and saved yourself some money. Have fun with extremely slow data transfer rates that other providers offer, I am sure that you will find them less accommodating than Verizon. I am sure they will be happy to have you though.
Here's to the educated consumer! !!