1 2 Previous Next 11 Replies Latest reply: Feb 26, 2012 11:50 PM by CharmingPhlsphr RSS

    VERIZON TO VERIZON CALLS ARE FREE?  EXCEPT WHEN YOU CALL VERIZON, THAT IS.

    bee0318

      Does anyone besides me realize that any time any call is made by a Verizon cell customer to any part of the Verizon company (w/the exception of *611 - which only handles cell questions) - that WE ARE CHARGED FOR OUR CALLS TO THE COMPANY FROM WHICH WE PURCHASE SERVICE?  My family no longer has a home phone number; we all have Verizon cell phones, so a home landline became redundant.  If I call Verizon regarding any problems with my other accounts - business, ISDN, FIOS or internet (they catch a lot of money from us every month - more and more every month it seems) from my cell phone - which is the only phone I use - VERIZON CHARGES ME "800 MINUTES" FOR EVERY CALL - and those minutes are separate from my plan and are NOT considered VERIZON TO VERIZON.  So if I call Verizon (other than re:my cell on 611), THEY CHARGE ME HUGE MINUTES WHILE THEY PUT ME ON HOLD AND WATCH MY LINE BLINK, ONLY TO COME BACK AND GIVE ME THE REAL CORRECT NUMBER TO CALL - EVEN THOUGH I CALLED THE 800 NUMER THAT WAS ON THE BILL!  This is not fair at the very least, and an unethical and bad faith business practice at its worst; I either get another landline which I don't need, or pay the price.  This practice is yet another way Verizon creates another opportunity to rack up more minutes and charge us for them, and most of which, adding insult to injury, WERE SPENT ON HOLD  WAITING FOR CUSTOMER "SERVICE."  How do you think they got so rich?

        • 1. Re: VERIZON TO VERIZON CALLS ARE FREE?  EXCEPT WHEN YOU CALL VERIZON, THAT IS.
          21stNow

          VZW gives free mobile to mobile calling to other VZW customers. Verizon is a separate entity. When you call toll-free numbers, that is the same as calling a landline, so these wouldn't be free calls. I don't see what's unfair about this.

          • 2. Re: VERIZON TO VERIZON CALLS ARE FREE?  EXCEPT WHEN YOU CALL VERIZON, THAT IS.
            budone

            If calling VZW why would you not call 611?????   Also if an issue with the phone you need to call from another phone, so minutes would not be accrued. This is nothing new..... Been this way since the first bag phone WAY back in the last century.

            • 3. Re: VERIZON TO VERIZON CALLS ARE FREE?  EXCEPT WHEN YOU CALL VERIZON, THAT IS.

              Hello,

              21stNow's answer is correct; Verizon Wireless offers free phone calls to customer service using the (611) phone number, not the toll free number. It works the same with emergency services. If you call the dispatch center with your area code, it will charge you, but if you use (911), it will not.

               

              Always use (611) while calling Verizon Wireless Customer Service, or you will be charged for the call.

               

              This is 100% ethical, as the company is not forcing you to call the non-free number, that is your own choice.

              • 4. Re: VERIZON TO VERIZON CALLS ARE FREE?  EXCEPT WHEN YOU CALL VERIZON, THAT IS.
                Ann154

                I was reading the OP's post as that they are getting charged for the minutes used whenever they call the Verizon Residential customer service 1-800 numbers.

                 

                Although I can't imagine how many minutes and calls on hold that could cause a person to go over their minute allotment.

                 

                Maybe the OP could consider increase their voiceplan to the next higher level and back date the changes if needed to prevent any overages.

                • 5. Re: VERIZON TO VERIZON CALLS ARE FREE?  EXCEPT WHEN YOU CALL VERIZON, THAT IS.
                  CharmingPhlsphr

                  The *611 number to Verizon Wireless Customer Service is listed everywhere from just above the remittance slip on the bill to the "Contact Us" section at the top right of this website. Just as the VZW rep wrote rightly, they have not acted unethically for they offered multiple options to contact them without charging you minutes. More than this, VZW does not hide the toll-free number from their customers.

                  • 6. Re: VERIZON TO VERIZON CALLS ARE FREE?  EXCEPT WHEN YOU CALL VERIZON, THAT IS.
                    johnjohnffn

                    Verizon is only going to let you find information that they want you to find. Seems to me this whole site was created to sell us more of there products and not for helping there existing customers find information.

                    • 7. Re: VERIZON TO VERIZON CALLS ARE FREE?  EXCEPT WHEN YOU CALL VERIZON, THAT IS.
                      budone

                      johnjohnffn wrote:

                       

                      Verizon is only going to let you find information that they want you to find. Seems to me this whole site was created to sell us more of there products and not for helping there existing customers find information.

                      What information are they hiding????

                      • 8. Re: VERIZON TO VERIZON CALLS ARE FREE?  EXCEPT WHEN YOU CALL VERIZON, THAT IS.
                        CharmingPhlsphr

                        The site is ridiculously easy to navigate in many respects, outside of the slowness I experience while on it. If my pupose is anything pertaining to sales, it is under "Shop"; if it is anything to do with my account, it is under "My Verizon"; if anything to do with troubleshooting or help with the device, account, or services, it is under "Support". More than this, I can find general information under "Explore" and information pertaining to the legal stuff at the bottom of the page. While I am generally cynical about the general intellectual and reasoning capabilities of the American people, navigating the Verizon Wireless site is mostly as easy as catagorizing the specific need you have by the general term it would fall into based on the four options available.

                        • 9. Re: VERIZON TO VERIZON CALLS ARE FREE?  EXCEPT WHEN YOU CALL VERIZON, THAT IS.
                          bee0318

                          I must compliment you on your obviously high intelligence!  It must be

                          wonderful to have such a lofty intellect and so much time to burn at the

                          same time pecking at me about my opinion, since I believe this is your

                          second (if not third) useless email.  Your obvious passion leads me to

                          believe that you are a Verizon employee; that being said, I am discussing

                          this in terms of best business practice, don¹t you understand?  This is a

                          snarky way for Verizon to treat their own customers;  that is my opinion,

                          and I am sticking to it.  I have burned many expensive minutes on hold with

                          Verizon (and my CELL is ALL I have to use - *611 only applies to cell

                          issues), only to have the person come back and give me the correct number I

                          should have been calling; although I have called the number to which I was

                          directed on my bill for my particular area of concern (such as bills I have

                          paid that are showing up unpaid in my Verizon online account), they seem to

                          change their service numbers as often as they forget my registration

                          information when I attempt to log in to my account.   I have found the

                          Verizon website to be unreliable and cumbersome, but that¹s just me (keeping

                          in mind that I am a consumer of SEVERAL Verizon products (business, two ISDN

                          lines, Internet and Fios, as well as cell service), so, my dear Verizon

                          cheerleader and web genius, my problem is a little more complicated than you

                          first assumed.  Each section  of the company seems to be a separate entity,

                          and this can create expensive chaos for customers.  Now, please if you¹re

                          so intelligent, please go do something with your time that suits your

                          particular genius and deep understanding of others flaws.  Emailing me again

                          on this subject will be a waste, since I will be deleting any further

                          contacts from you; I welcome opposing opinions or genuine attempts to

                          discuss, but you are not a very nice person and I urge you to dump your

                          nastiness somewhere else.

                           

                           

                          On 2/26/12 12:30 PM, "CharmingPhlsphr" <community@verizonwireless.com>

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