Samsung Stratopshere - How to stop screen from going black during calls?
princesadecolombia
Enthusiast - Level 1

When making phone calls sometimes you are prompted to enter an extension or use the dial pad for whatever reason. I would like to make a change so that the screen doesn't go black immediately during the call. I try to enter and extension and the screen goes black after only getting one number in and I am by no means a slow dialer/typist. I then have to keep pressing the button on the side of the phone to get the screen/dial pad back. This is also annoying when I go to hang up a phone call because the option to end the call is not readily available. Any way to make this change?

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Re: Samsung Stratopshere - How to stop screen from going black during calls?
Dave-in-Decatur
Specialist - Level 2

I just want to support your request. I've had exactly the same experience. I don't think there's any way to fix this, and I too find it annoying. I guess it's supposed to save battery, but it ought to be configurable.

OTOH, maybe it could be worse. This post: https://community.verizonwireless.com/thread/696685 suggests that on some phones, the screen comes on in the middle of a call and one can accidentally press the end-call button. I suppose having the screen turn off saves us from that; but it also causes too many other problems, IMO.

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Re: Samsung Stratopshere - How to stop screen from going black during calls?
jrh4054
Specialist - Level 3

The screen goes blank when the phone is held vertically or against your face during a call so you won't accidentally hit a key during a phone conversation.  Are you holding the phone flat(horizontally) when you dial?  Is it possible you have the screen timeout set too short?  Just some thoughts.

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Re: Samsung Stratopshere - How to stop screen from going black during calls?
Dave-in-Decatur
Specialist - Level 2

The screen timeout setting doesn't seem to affect this. I've got my screen set to a 2-minute timeout, but it goes black during phone calls much sooner.

I didn't know that this was a vertical vs. horizontal deal. Is that in the manual anywhere? And who holds a phone horizontal to talk? But it would be worth a try, using speakerphone. Thanks for the tip.

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Re: Samsung Stratopshere - How to stop screen from going black during calls?
princesadecolombia
Enthusiast - Level 1

I hold the phone vertically and the timeout does not change this. Its a good feature in a way so that you don't hit the wrong key, but then it doesn't help when I have to use the dial pad or end a call because I have to keep pressing the side button multiple times. Even when I hit the side button the screen appears and then quickly goes away before I can hit a key. I guess it is something I have to live with. Even though I got a "manual" with the phone it doesn't really explain much at all.

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Re: Samsung Stratopshere - How to stop screen from going black during calls?
Dave-in-Decatur
Specialist - Level 2

The manual that comes with the phone is pretty minimal. There's a much fuller one at http://cache.vzw.com/multimedia/mim/stratosphere/stratosphere.pdf. But even it doesn't talk about this issue.

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Re: Samsung Stratopshere - How to stop screen from going black during calls?
jrh4054
Specialist - Level 3

It's on page 17 of the full user guide, which you can download.  When I'm on a call, the screen goes dark when the phone is against my face.  As soon as I move it away from my face the screen comes back.

 

 

Re: Samsung Stratopshere - How to stop screen from going black during calls?
princesadecolombia
Enthusiast - Level 1

Where did you download it? Is it this one? http://cache.vzw.com/multimedia/mim/stratosphere/stratosphere.pdf

This is a feature you can enable? Sorry, this computer has an adobe issue, which prevents me from viewing PDFs online and I will have to wait until I am on my home computer to view page 17.

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Re: Samsung Stratopshere - How to stop screen from going black during calls?
Dave-in-Decatur
Specialist - Level 2

Thanks, jrh4054. That at least makes the presence of the sensor known, but not the whole horizontal/vertical deal. Anyway, I appreciate your information so that I know about it now.

Princesa, the material on p. 17 is a description of the Proximity and Light Sensors (located between the earpiece and the front-facing camera. It just says: "Detects the presence of nearby objects to control screen display, such when you hold the phone to your ear during a phone call. Detects ambient light to determine screen brightness when the Automatic brightness setting is enabled, and when taking pictures with the Front camera."

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Re: Samsung Stratopshere - How to stop screen from going black during calls?
Dave-in-Decatur
Specialist - Level 2

Apparently there may be more to it than holding the phone vertical or against your face. I called a business that I knew was closed so I could hear their hours. I laid the phone flat on a table and put it on speaker; I was a good foot away from it. It went black in 30 seconds (my screen timeout is set to 2 minutes). I could still hear the message, of course. When I wanted to end the call, I pushed the side power/lock button, the screen came on for about 3 seconds, but before I could hit End Call it went black again. I had to push the side button again, and then the screen stayed on long enough to end the call.

So, I hoped that this was going to work, but it does not seem to be the solution.

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