Does Verizon not offer Live Chat? If so, where do you find the link? I know it is not under "CONTACT US" because I tried that and all it give is a telephone number. "CONTACT US" does give EMAIL or LIVE CHAT support options. Verizon, you need to enter the 21st century and make LIVE CHAT available to your customers. Calling on the phone is inconvenient, time consuming, and downright annoying.
Chat is offered under Contact Us when it is available.
Follow all the links to get to Send Email. (3pages you need to go through) If chat is open, there will be a box for chat next to the Send Email box on the third page.
Other option, although I do not know if they can help is to go to www.verizonwireless.com and peruse the phones and accessories. After a few minutes a chat box option will appear.
As budone mentioned our Chat Team has limited availability but I would be happy to address any concerns that you have. Additionally, you can also reach out to our Social Media Team @VZWSupport via Twitter for assistance. I hope this information is helpful and I look forward to hearing from you soon.
Your presence in our community forums is appreciated,
Follow us on Twitter @VZWSupport
It is there, just not alot. Call center employees help with chat, when they can which is not often. And with three centers closing, unless they commit someone to it, I suspect we will see less of it.
This is disturbing. We have 3 iphones on our acct. The reason we stayed with Verizon instead of switching to AT&T before purchasing them was because of the customer service support. Sounds like soon there will be no incentive to stay with Verizon.
Thanks to the community for your replies.
Our Chat Team is available from 9am-7pm Central Standard Time. When a Chat representative is available, you will be able to chat with one of the representatives by following these steps from http://www.verizonwireless,com :
-Click "Contact Us" from the home screen
-In the "Get In Touch" section, click on "View More"
-On the left hand side of the page, you will see "Send an Email." In this area, if a Chat representative is available, you will see the option to chat with them. If this is the case, just click on that option.
I hope this information is helpful for you. Thanks and have a good day!
Follow us on Twitter @VZWSupport
does live chat not work when you are in Spain?? the support section of the website is unable to even load i cant access anything. I am trying to find help for how I can replace my lost iPhone 4s, without having to pay retail. i would be interested in adding a line to my account, would that be the best option if i do not have an upgrade available?
It's really sad that such a HUGE company, only has chat support available after clicking thru FOUR pages... and it may or may not even be there because they're "very limited" between 9am and 7pm.
Seriously, with the amount of money VZW has in net profit, spring for the additional handful of overseas chat support representatives.
Everyone here has tried to get support from VZW in one way or another and realize that it's very difficult to get in touch with support, and when you do, it's a crap-shoot if the rep can even begin to help you once you deviate from the laminated card.
Seriously ....Live Chat? What a joke. It' NEVER available. I've spent days and days trying that option. So frustrating, but honestly does anyone here really think Verizon cares that we are frustrated with not being able to actually speak with someone to help resolve problems? Verizon has gotten so big that they don't care about account holders who pay $150 a month, thats a drop in the bucket to them. So who cares if they lose let's say 10% of their customer base because of bad customer service.....you know what? All the other companies are just as bad...and guess what..they are losing 10% of their customer service base to other carriers too...which means Verizon is picking up some of those disgruntled customers. So do they give a ****? No...so it is what it is and nothing we as customers can do....except leave and try someone else who will be just as bad or even worse....so we just have to take it. If you truly get frustrated the best option is to file a complaint with the BBB. After 15 months of fighting with Verizon over some overcharges and getting no where with them, I did just that. Within 2 days I had a resolution....granted it wasn't 100% of what I wanted....they had to feel as though they won a bit too...I received 12 months of refunds on those over charges...not the full 15 months I had been over charged....but it still felt like a victory to me.
<< Edited to comply with Verizon Wireless Terms of Service >>
Message was edited by: Verizon Moderator
We never play games when it comes to customer satisfaction CFelthauser. We don't like losing any customers and we take that very seriously. I know reaching chat is frustrating but we have so many other ways to contact customer service. We have Social media (Twitter and Facebook). We also have customer service *611 or 1-800-922-0204. You can also visit a local corporate store. We want you to reach us by any means possible when your having issues because we care that your issues are resolved as quickly as possible. I;m happy you were able to receive a resolution for your issue. I hope in the future you reach out to us via all available ways so that we can renew your faith in us. Please let me know if you have any other questions and concerns.
Follow us on Twitter @vzwsupport
Sorry, but not all of us are in to Twitter or Facebook. I don't have either account, nor do I have any interest in either of them.
Calling customer service can be even worse. Sitting on hold forever and they will say all the right things, but follow through is not their strong point. I can't tell you how many times the ball was dropped on my last issue. Even after filing a complaint with BBB and getting a person involved from National Accounts, she came through and said they were going to credit my account, and I waited and waited and then the harassing calls started coming because of past due bill....my bill was never past due....finally called her again and she "forgot" to put the credit through.
Now this month I noticed there are 3 charges on my account one for each line for $15.00 reconnect fee. My phones have NEVER been disconnected....and I can't seem to get anywhere with customer service again on this issue. So now it's back to filing a complaint with the better business bureau again and we'll see if I can get any resolution there.....