I'm having a problem with my phone not charging no matter the source it's connected to (wall, usb to pc, alternate chargers). It does nothing when connected to wall/pc and powered off, but when powered on and connected to a PC I'm able to access the virtual SD card. I purchased this battery charger stand to see if my original battery was defective. It came with an extra 1850mAh battery and it also will not charge from the phone, but both batteries will charge from the charging station. Anyone else having this problem?
Gath99 congratulations on the new Galaxy Nexus! That is unfortunate that you are unable to charge the device. Has it always been like this or did it just start? Are you with in the 14 WFG time frame? If you are with in the WFG time frame I would return the device. If your WFG time has passed then I would recommend swapping out the battery for another one. I hope this helps.
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gath99 did mention that the charger they got came with an extra battery. I don't believe it's the battery at all. I just got this phone and I'm having the same issue. It's the micro USB port, it's faulty on many of the phones. The only way to resolve it is to swap it out under manufacturers warranty but it's up to Verizon to honor that.
I work in cell phones and we've had a lot of them coming back with this issue as well, we usually swap it out under manufacturer's warranty because people notice the problem well within the return policy.
I am having a charging issue as well, just did some travel, the battery did get critical a couple of times, now won't charge at all.
Still no charge.
I had heard there were batteries problems with Smart phones, but hadn't anticipated having to pretty much leave the phone plugged in, now it won't charge at all.
Curious as to the number of phones sold, charging problems, analysis of problems and resolution. Now I know why it took so long for Verizon to release the NEXUS
I see that quite a few others are having this problem.
I contacted the help desk, the phone is still under warranty, but even with a 24 turnaround in delivery of a replacement at my cost, it is difficult to go without a phone.
Will this problem continue to happen, we'll see?? Then we'll see how good Verizon is about customer service.
I contacted Verizon today and they aren't going to charge me for the replacement. They are mailing me a "new" (reburbished) phone with overnight shipping at no cost to me. I am just hoping the replacement doesn't end up with the same issue! I just referred them to the numerous forums on this website and other websites of people all with the same issue. I just hate that I am going to have to buy a new screen protector and phone skin.
I did get a new replacement phone. We'll see how long it works, it wasn't a battery problem, the tech(?) I talked to indicated his suspicion was a charger or connection issue. I believe a charger/firmware issue as it would charge when turned off but not otherwise. New phone works like advertised, but even after two months with first smartphone still learning capabilities (I have better things to do).
I will call earlier next time, and demand that they pay for expidited shipping.
I'm having the same problem and have read on other forums that others have had the problem. I have two batteries, and neither will charge in my phone when it is on. Occassionally, the batteries will charge when my phone is off. However, they charge fine in a co-worker's Nexus.
My problem didn't start happening until recently (I've had the phone for over two months now).
I have a similar problem. Originally battery and charger. Phone will not change with original charger or PC. Phone will not even power on now. It was working just fine one morning. I plugged it in to charge and walked away for a while. When I came back a few hours later it was and still is completely dead.
I also have the same issue. I have had the phone since the day it came out, but this charging issue started about 2 weeks ago, and has gotten worse. At first I had to reboot the phone just to get it to charge when it turned back on. Now it shows it's charging only when the phone is off, but then it won't charge.
same issue here!!! but I have been 3 weeks into it now trying to figure it out. Not just me but 100+ others on a droid forum. We have been flooding verizon, google and samsung with this issue and each one is passing buck to one another. Verizon knows this is an issue..how do I know? I have called and spoke with a tech and explained whats going on and the various checks that have been done and later that same week a programmer that I was in the lab with had the same tech on the phone, the tech told him he hadn't heard of this issue! it was the first he had heard of it. The same **** thing he told me 4 days prior!... New batteries bought ,4 so far, nothing..I'm a micro electronic engineer so I have access, at the university, of equipment not found on the open market. Hard wired systems all pass. Battery is in fact receiving correct voltage with A/C charger of 1000mA @ 5Vac. charging thru board is good. Battery is holding charge applied thru board..In my case once the charge reaches approx 3600mAh were it starts to tamper the charge to full cap. It starts a discharge while plugged up. All processes up front and back ground have been stopped it continues its discharge of roughly -91mAh from 71% down to 68% once to around 68% it charges @ 32mAh to 71% and the cycle bounces back and forth never reaching over 71%. phone turned off but still plugged in A/C outlet. after reviewing battery stats while phone is OFF but plugged in, it shows a lose of -358mAh for about 10 minutes at various time frames thru out the night. So now because neither of the 3 parties are attempting to help, a small community of source code programers are working on the issue. We believe as of right now its background programs out pacing the charge combined with the calibration of the battery being off..A SOFTWARE ISSUE. Phone has been returned twice at my expense and both times it returned it charged correctly for about 3 days before going back to the charge issue..and before anyone ask...no there were no apps installed! just the bloatware the phone comes with..dont try that accuse big red..Anyone remember the NetFlix mistake?
I had a similar issue. I found some threads on android forums stating how to fix it (might work for you, not sure):
the small flange inside the charging port is VERY cheap and flexible. If it bends and comes in contact with the inside wall of the port, your phone's charging will go haywire. take a tooth pick or a paper clip (probably take the battery out first) and try to bend the flange so that it is not touching the inside wall. if that flange is surrounded by air, your phone should return to normal charging behavior. also make sure there is no dirt, dust or debris, as this also might sacrifice the integrity of connections.
I'm convinced this isnt something verizon is willing to tell you. first, they dont want you to break the flange and them be liable (which is sort of understandable). But, they could easily attempt this fix in store.
I'll never buy samsung again. Most likely i'll only buy apple so that if an issue does arise, i can deal with the actual manufacturer and dont have to deal with verizon's customer service. actually, im probably leaving verizon too.
I'm so disappointed, this too has happened to my Nexus. And of all days, the day Jelly Bean is finally pushed! On top of the phone not holding a charge, the tech support was walking me through a factory reset, which I've done on MANY phones in the past, but they all had SD cards. I asked her if this reset was going to erase my pictures since the Nexus doesn't have any separate storage, and she told me it wouldn't because it's part of the phone's "internal storage". I believed her, because she's a ****** Verizon tech support!!!! They should know what the **** they're talking about. But of course, after charging the phone for 2 hours and managing to get 7% of juice, I turn it on, and all my pictures are gone. I should've known not to believe her, as this is definitely NOT the first time I've been given misinformation through these "trained" Verizon reps. I'm am so, SO, disappointed, and all I have to say, is that the price for Verizon, is NOT worth it. If you're looking at this and considering Verizon, I would tell you don't do it! Go with someone else. Their prices are so expensive and their customer support reps and tech support are a bunch of ******. Before this happened, I was going to get a Nexus through an upgrade, and after speaking to three reps and completing the whole order by phone, it wasn't until I had the new Nexus in hand, trying to activate, that I was told I would have to remove my unlimited data plan to go through with the upgrade for the line- when I was told wayyyyy before, that I was grandfathered in for the unlimited data. I've been with Verizon on this account since 2008, and before then, on my father's Verizon account since 2001, when I was in middle school and received my first cell phone. I'm still locked in my contracts for awhile. But to everyone who's not, go to Sprint or somewhere cheaper!!!!!!
Please add me to the list of many folks with Nexus problems
I also had a non charging galaxy Nexus ---
In use for 11 months -
Went to my local verizon store
They verified the problem --- ordered a refurbished one - I paid for shipping $
The refurbished one lasted three days ---- Screen Freezes --- is inoperable
sometimes could unlock --- now nothing -- Great replacement !!!!!!
I had just installed a Zagg screen protector --- more $ lost??
Also am losing my Time - which has value -- going to store
setting up phone again, etc
Will let you know what happens
Hi...I had the same issue with my nexus (been using it for three months)..In the beginning it was not charging when the device is on but after some time it stopped charging at all...I tried the solution suggested by you and using a knife, slightly (very slightly) moved the little plange inside the charging socket...the mobile is charging normally now in ON mode...thanks for sharing this post...don't know why Samsung being such a big name couldnt handle the issue...thanks again for sharing...:)
I bought my Nexus in March. My first replacement was in May, when the phone was extremely unstable and everything forced closed random apps all of the time. The "new" refurbished phone was great. I finally saw the hype about the Nexus, until about 3 weeks ago. One day after work my phone beeped low battery; So, I put it on the charger. I watched it for about 5 minutes as it would light up for a second and charge, then say not charging, within 15 minutes it was dead and would not turn on. I tried the HTC charger, would not charge. I tried several outlets in my house, with no luck. I called Verizon. They immediately said they would ship me out a refurbished phone at the overnight price of $12.99, which they finally agreed to wave. By the next evening, I still did not have a phone!!!! I called Verizon again, and the customer service rep informed me that it was never approved by a manager. Needless to say, I am extremely upset by this time. The following day, Halloween, I finally get my 2nd refurbished phone in the mail. I am really excited!! I put my battery in, and it beeps low battery and dies. I go to plug it in the charger. It will not charge!!!! This time, I take both phones into the store. They take a look at my phone and say its the battery. Not to worry, my phone is still under warranty, so they swap it out. I'm one happy camper! I go home. I'm playing on my phone it beeps low battery. I plug it in, it won't charge. I try both of my Verizon approved chargers, no luck. I go back to the store. Turns out both chargers are broke. They replace my charger and tell me to send back the new refurbished phone to Verizon - problem solved well for 2 weeks at least. I woke up this morning to a dead phone that will not charge. I am irritated beyond belief!!! My phone is killing batteries and chargers. I have had it with the NEXUS!!!!
The phone seems to use more power than many chargers can supply - there's a free app called JuiceDefender that reduces power consumption (it does turn off 4G between email polls, which amplifies Verizon's 4G connectivity issues with this phone in particular, but it's a fair trade). When I was running this app, I could charge off even cheap chargers, and it took very little time to complete the charge too. Another option is to put the phone into airplane mode while charging, or if you have wifi, turn on the wifi so it switches off the power-hogging 4G.
Ive had this issue for the last couple days. It has been very frustrating. Every time i plug my phone in it would start discharging and eventually turn off. Even when the phone was off and the white battery charging icon was on, when i turned phone on after 2 hours of charging, it was still dead... I decided to do a little investigating. I was using the Samsung USB charging wall charger but i had a Motorola cable. It was also discharging while connected to a universal cable, my computer usb cable and a Blackberry cable. I found a Samsung micro cable and plugged that in. I let it hopefully "charge" uninterrupted for 10 mins and when i cam back it was at 15%. Its not at 25% at about 25 mins of charging and i now turned WiFi on. Maybe many of our issues are with a non Samsung charging cable. I will continue to use this cable for a few days to see if its really a fix. Hope this might help anyone else!!!
Just had this same problem and was freaking..... Gnex mini-usb connector is cheap but the terminals in the female port on phone were dirty. I took a toothpick and scrapped it lightly across the contacts and it is charging fine now (BE CAREFUL).
A little contact cleaner occasionally probably wouldn't hurt either.