I'm shocked to see that your billing concern has not be resolved within the last 6 months. I ask that you allow me the opportunity to review your account in an attempt to identify what transpired and deliver a resolution. Rest assured, I will not drop the ball and I will offer an educated, feasible resolution because I am committed to take ownership of my customer's concerns. At your convenience, please DM the details of your concern and your wireless number. I look forward to hearing from you soon.
Your presence in our community forums is greatly appreciated,