1 Reply Latest reply: Jan 17, 2012 12:52 PM by AyaniB_VZW RSS

    Does anyone have an email, phone number or physical address for every president and vice president of every department?

    carinm

      I have been having billing/credit problems for the last 6 months. Maybe the big wigs can help because it sure looks like customer service cannot.

        • 1. Re: Does anyone have an email, phone number or physical address for every president and vice president of every department?
          AyaniB_VZW

          Hi carinm,

           

          I'm shocked to see that your billing concern has not be resolved within the last 6 months. I ask that you allow me the opportunity to review your account in an attempt to identify what transpired and deliver a resolution.  Rest assured, I will not drop the ball and I will offer an educated, feasible resolution because I am committed to take ownership of my customer's concerns. At your convenience, please DM the details of your concern and your wireless number. I look forward to hearing from you soon.

           

           

          Your presence in our community forums is greatly appreciated,

          AyaniB_VZW

           

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