2 Replies Latest reply: May 1, 2012 4:29 PM by pyguy14527 RSS

    Phone Not Authenticated

    ck811

      My phone was working just fine all day yesterday but at night I was suddenly unable to make or receive phone calls, although texting and online capabilities are still working fine. Is there a verizon employee on here that I can give my info to and have it authenticated soon?

        • 1. Re: Phone Not Authenticated
          MikeS_VZW

          Hi ck811:

           

          I'm very familiar with phone authentication. An authentication problem can generally be fixed by powering your phone off and on. If that doesn't work, and it's a 3G device, you can dial *228 Send and choose option 1. If that fails, a quick call to tech support will resolve your issue. The direct number is 866-892-7957. You can also send me a DM through the forum, and I'll call you as soon as I can.

           

          Thanks,

           

          MikeS_VZW

          Follow us on Twitter @VZWSupport

          • 2. Re: Phone Not Authenticated
            pyguy14527

            I need help getting my phone authenticated was told by verizon support that the phone was bad. i can get emails and use all browser functions but i cant make or receive calls or text messages can you help..

             

             

             

             

            James