Have you tried a reboot? Press and hold the power key + volume down key for 10 seconds to perform a force reboot on the device. (Data on your phone will not be deleted.)
Yes, I looked that up and tried that. It won't work either. Still just a blank, dead screen.
I tried it a 3rd time. It just worked! Thank you so so so much! You just saved my day & probably some poor guy at verizon from having to listen to me flip out.
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I would leave it on the charger for an hour just to be sure it's got power and try that again. But if that doesn't work, then I'm afraid you'll have to bring it back. I don't know much about the insurance program, but I would think this would be a simple warranty issue. It's not like you dropped it and cracked the screen. This sounds like a manufacturer covered event (pg. 62 of manual):
Motorola Mobility Inc. or its subsidiaries' warranty obligations are limited to the terms and
conditions set forth herein. Subject to the exclusions contained below, Motorola Mobility Inc
or its subsidiaries (“Motorola”) warrant this Mobile Phone, and any in-box accessories which
accompany such Mobile Phone (“Product”) against defects in materials and workmanship,
under normal consumer use, for a period of ONE (1) YEAR from the date of retail purchase by
the original end-user purchaser, or the period of time required by the laws of the country
where the Product is purchased, whichever is longer (“Warranty Period”).
Let us know how it works out.
Oh great!!! I must have been replying to you when you wrote. Glad to hear it worked out.
Thank you so much! I am currently overseas and my droid razr died on me. Your advice really helped.
Again. Thank you very much.
Thank you SallyC. Had a problem with my Razr this morning (only 8 days old). When I turned on the phone it froze at the DuelCore screen. I was beginning to think I made a wrong choice in phones. When I got to work I went to Verizon's site for help and saw your response to mrsamacklin512's post. The rebooting worked. Thank you again.
Those online P.D.F. Guides help a lot as look in on them as well.. but if one's want a Hard copy Moto will send one out to ya free of charge. Click on this Link an it will take you to were the Guides are. Also as Sally was saying she looks at the P.D.F. guides as i do the same with those you guides adobe will let you store them on your computer or if you have a printer you can print the Guide B33