thought this would have been answered by now. It's a known bug, yada yada yada. nothing can be done at this time to fix, yada yada yada. not motorola's fault or verizon, yada yada yada, they won't talk to you about it so sit on a pike and spin, yada yada yada. The issue first came out with gingerbread on the X2. It was fixed a month later but there's pretty much no hope of getting the fix for GB on the razr. why? because they have your money and signature on a contract so they don't have to. Hope it gets fixed when and IF we ever get ICS.
I posted this same issue on the Motorola forum on December 28th, and have still not received any communication from Motorola regarding this issue. It is a real and known issue and is very frustrating. I'm hoping the RAZR MAXX that I get to replace my original RAZR will have this problem addressed, but honestly, I doubt it.
There may be a problem with the device or skymaps. Google has discontinued the Skymap project recently and it is now open sourced from my understanding. A college has the project source right now.
I copied and pasted this from a reply I got in the Motorola forum. It looks like we may have the fix on the way after all. Below comments are not my own and do not represent my advice. Proceed at your phone's risk.
"there is indeed an OTA coming in February but not sure if early, mid or late. below is a link to a good thread on a real signed build from Moto. i was told this is the MR2 being tested at VZW. It is real, it flashes via stock recovery on stock devices. It fixed all my problems; compass, google sky,hotspot and data drops. i have posted this before and you can believe or not as i don't care. just know this is real and it works.
follow directions and you will be just fine. http://www.droidrzr.com/index.php/topic/411-unofficial-update-to-612173xt912verizonenus/
you will also be able to receieve future OTA; again, believe what you want."
Yesterday I was on the phone with Verizon on this exact issue. Because may downloaded "marketplace" compass worked, but other apps like google maps didnt, it was determined that the phone hardware was OK. They(Verizon Wireless) contaced Mototrola and was recommended to Verizon to pushed out an update onto my phone. It now works. Contact Verizon Customer Support. Im not sure exactley pushed to my phone, if it was firmware or what, but my phone has Android version 2.3.6. it could have been an internal phone updated.
It also changed some of my icons.
Ref a (my) call to Verizon cunsomer support. it was Friday Feb 10, around noon PST.
grats, they gave you .173 which most of us had about a month ago. (it was leaked thanks to some good folks at droidrzr.com) The update is quite nice. My battery life has trippled making the whole "verizon ******* us over the maxx" thing much less important. I encourage all readers to visit forums like droidrzr and xda-developer and droidforum.net where you can find tons of information about how to take full advantage of the phone you own (in yet is purposefully handicapped by verizon/moto)