Hey there, sylvesterco10! Sorry for any difficulty getting a hold of our teams. First, I want to make sure you've been using the best number to reach us. You can call 800-922-0204 for Customer Care, anytime from 6am to 11pm daily. You can also reach us via the Contact Us link on the upper right side of www.verizonwireless.com. You can also reach us through Twitter. Our handle is @VZWSupport!
I hope that you were able to reach us and that all of your concerns were resolved. If not, please let me know. I'll be more than happy to help!
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