DARLENEP71, Vcast is a great feature for ringtones,music, apps, games, and more. I'm sorry your having a hard time accessing it from your phone. We will first need to know what type of phone you have? This will allow us to check if there have been any reports of issue withVcast for your particular phone. Please post back with the model of phone you have. I will list a link below for general information about the Vcast feature.
I have the HTC thunderbolt
Sent from my Verizon Wireless 4GLTE smartphone