I'm glad to hear that you are happy with the service that is provided by our roadside assistance program! It's always a pleasure to hear from a happy community member with the service that is provided. I, too, am a proud user of the roadside assistance program and have been very happy with the service! Although I hope that you don't have to use them in the future, it's not to know that we got your back! Keep ruling the air!!!
Where did you send you request for reumbursment? I had a similar issue today. My son arranged for towing his car and the Roadside Assistance personel asked if he wanted to pay the driver directly or pay over the phone. He just said he would pay the driver (thinking that would be easier). The Roadside Assistance operator neglected to tell him that we would be charged double doing it that way. Instead of $64 out of pocket I had to write a check for $119.
I haven't been able to get anyone to help me over the phone. I am very dissatisfied.