Congratulations on the new phone! The Razr is such an awesome device. When you say it hasn’t received emails since 5:00am does that include not receiving Gmails or other email providers (i.e. yahoo or aol) or just with Hotmail? Are you able to send out from Hotmail? Are you able to send out from Gmail? Since you are being prompted for your password that is something that you are going to have to retrieve since VZW has no idea what your password is. You will also have to get your Hotmail server settings, since it is trying to connect to imap.vzw.net and that is not a correct address for Hotmail to be connecting to.
Your incoming servers settings should look like this:
Your out going server settings should look like this:
I hope this helps.
I am having the identical problem. My Gmail site works properly but the @ email times out. If yur referring to the pop setting on outlook i'm now using imap so my computeres sync on all of my Outlook PC's.
We need a good answer to this issue as it appears to effected a lot of users.
The phone is great but this is very disappointing
I just received my new Razr Maxx yesterday. I connected my gmail and live.com (hotmail) to it and it worked beautifully. I woke up this morning and went to check it and it said on both that It couldn't refresh. So I had to check settings. I had to reenter my password and it says "Invalid Credentials". It does this for live.com as well as gmail.com emails. What the Heck!!! Worked fine yesterday. And I have had the same password for quite a long time.
It might.! but if you F.R. that Device. And this is only a suggestion do the Factory Reset but leave the Internal Storage & the SD card Storage Alone.. A contributor on here done the Full Reset+ the Clearing of the Internal & Sd Card and his Razr is not Functioning properly from it.
And if this is the First Time your Attempting this it might Not hurt to Have a C.S.R on the Line a Separate phone from your Razr to Help you Thru it..Good luck b33
Thanks for these settings, but you don't seem to have access to them if you used the "Hotmail" icon to set up your mail box. (Mine worked for about two weeks--Quit on June 20.)
I finally used the "Other" icon to recreate the mail box using your settings. It is working fine for now.
(You do have to check "Use Secure connection" as well.)
For now I have simply abandoned the old mail box since I can't even delete it without it accepting the password.
Someone was blaming Microsoft, but it may be Verizon since you get the message: "Unable to connect to IMAP.VZW.NET. Read timed out."
Just for an FYI,
You can reset the email data cache (which is what saves the username and password you use) by accessing the settings on your phone, then selecting applications, then choose manage applications, and then scroll down to the email app. There are three on my phone and I clear all the cache's and force stopped them all. When I went back it was like the app was being used for the first time again. You can do this for any app
Hello happy community members,
My co-worker has provided an excellent step to try for hotmail/msn/live.com e-mail accounts and well as others. As for the Yahoo! e-mail users, this unofficial issue has been ongoing with all Android devices. There is an e-mail app made specifically for Yahoo! e-mail that resolves this issue. It can be downloaded from the market for free. I highly encourage that you give this app a try to verify that it meets your e-mail needs. This is one of the VERY few cases in which Verizon employees recommend an app from the market to the public.
Another troubleshooting step is to check the battery mode in the Settings Menu. Simply go to:
Settings > Battery & Data Manager > Battery Mode > Performance Mode.
If the device is set to Nighttime Saver or Maximum battery saver then this is probably the reason as to why the emails stopped at 5:00 AM. Also, in Battery & Data Manager, verify that the Data Saver is currently off. While in the Data Delivery menu, be sure to verify that background data, data roaming, and data enabled is checked for maximum data performance on the device. Once you have tried the steps above then please reply to this message with your findings.
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Not Yet Wildman an i was just Mentioning it to the Panel i have always use Yahoo and Gmail i never could Figure out the Hotmail thing so that's why i stayed away but i tried to find what i could by google searching to try an Help an seems like this new issue is escalating with many having issues with it..
I was able to fix it myself. It looks like it may be an issue with setting it up through accounts on the phone and I was frustrated enough to do a factory reset.
Instead of setting it up by adding an account like the phone wanted, I was able to download the Hotmail app-the one put out by Microsoft + SEVEN ( not the one that comes stock on the phone) and it works just fine.
My problem solved.
Hey that's Good News.! Wyldfyr are your Ready for I.C.S i think there are some rally neat things that are going to be in it. I for one like the New Dialer Key Pad.. But there are other things neat with it Like when your Looking at the Screen an it sees you it will Unlock the Screen Just for you..Pretty cool Huh!
I am having the same issue. Hotmail was working for weeks in the standard email app and then on 6/21 or 6/22 it just stopped. Every time I open email I get an "connection" error. I go to settings and the password is now blank. I enter it correctly and I get the "invalid credentails" error. Won't let me delete the account either ( same "invalid credentials" error) which makes me think it is a problem on the phone as you should not need specific credentials to delete the account. I'm getting ready to go the reset route but hoping to avaoid it.