I just recently purchased the Pantech Breakout for my Verizon cell service and have come across a few irritating issues.
First, from time to time, the phone will randomly reboot itself. I've searched the web for a cause and did find that someone thinks the issue was related to a poor connection with the 4G SIM card, so I reseated it... no issues with that so far, but I did just do it about an hour ago. Generally it reboots when I'm trying to access something that requires network connectivity.
Second, when I try to shut my phone down, it will go through all the screens and then just sit at the 4G LTE screen, never allowing the screen to go dark. Is this by design?
Third, from time to time, when my phone screen goes dark I am unable to get it to wake back up. This is a very frustrating issue I have with the phone and I haven't been able to find anyone else who is having this issue. Reseating the batter and powering on the phone is the only way I can get it to come back.
If anyone has any insight into these issue, I'd be happy to hear.
Not sure about your reboots, those tend to happen on certain prone devices and can be caused by a large amount of things.
The black screen you are receiving when it will not wake back up is known as the black screen of death. look up some stuff on it, it is a very common issue on many Android devices unfortunately.
I feel your pain; I'd be frustrated if my phone rebooted at random and froze in a dark screen. I have checked my resources and I learned that a software update is being developed to address all issues outlined in your post. While we do not have an ETA for such software update, please be assured that we'll push the update as soon as it is made available by manufacturer.
AntonioC_VZW: the recent update did nothing to resolve issues related to indiscriminate powering down and BSOD. I am now on my 3rd device, and have documented each incident by device. I've never had any issue with a verizon phone until now. After the 3rd BSOD this week on my most recent device, I'm getting ready to take it back to the store and demand a different model all together. There is no doubt the device hardware is faulty and we do pay good money to have the device perform properly.
Add another to the list... I am having the same exact problems. Seems if the phone comes up 3G it works well, but when it is struggling to get 4G, the lock ups start. If I can make a call, I find I have to remove the battery shortly thereafter because the phone will lock up on one screen or another. If I made a call sometime before trying to shut it off, it will lock up on power down (stuck on the 4G screen). Should I wait for the software update (how long will that be) or should I get another phone... meaning not another Pantech Breakout. I'd rather have a phone I can make calls with on 3G than one that struggles with 4G like this one is.
My husband and I are having the same type of issues after a Verizon update on 01/13/2012. He received the automatic update (couldn't stop it) Friday morning & found out immediately he couldn't dial out, couldn't access apps & the phone kept rebooting itself. I thought "glad my phone didn't have an update". He checked my phone & found mine was about to have an update in 2 minutes. After that, both of ours have had multiple issues like missing apps, couldn't dial out, phone rebooting, weird wake locks draining our batteries. I called Pantech & they told me how to do a hard reboot. We've both done that & it did work temporarily. The next day, after we downloaded some of the apps & got somewhat back to normal, our phones started turning off by themselves, apps were missing, couldn't dial in, couldn't receive calls, getting blank screens & wake locks that were draining out batteries agian so badly we couldn't rely on our phones anymore.
I hard rebooted my phone again which temporarily fixed it. This morning I woke up to my phone rebooting itself & when I tried to turn it off, the screen went blank. I had to remove the battery to be able to get it to turn back on.
Anyone else having these types of issues since Friday 01/13/12's Verizon update? We went to the Verizon store today & they weren't much help. Long story but we're now in the process of replacing our phones.
I just want to know why this happened.....?
I believe my issues started with the January 13 update. Didn't make the connection until I realized others were having similiar issues. I've had the phone for over a month and no problems until just this week. Sometimes I can't dial out to make a call or access voicemail. Some text messages come through some don't; some I get twice; some I get a day or so later. Voice mails are not visible on the phone. Sometimes the keyboard doesn't work at all. Etc., etc. And on top of all of this, the life keeps getting sucked out of the battery. I don't understand how the phone could work fine for weeks and then have so many issues - unless it really is linked to the January 13 update. That being the case, it seems they could fix the problem without replacing the phone. Stopping at Verizon tonight and hoping they have some answers. Got the phone cheap, but don't want to go through the hassle of replacing it.
I am having so many issues with my Pantech Breakout....me and my fiance have the same exact phone. Purchased the SAME exact day. He hasn't had any problems with his phone. My phone will say "Extended Network"...his will say "Verizon". I will have 3g...he will have 4g. And we're sitting right next to each other. My Pantech will lag, reboot, freeze, and as of last night have wifi problems. Last night, while my fiance's phone was happily connected to our homes wifi...mine kept connecting than disconnecting. Than said our wifi was out of range. I googled my butt off looking for any forums that may have some assistance....and tried everything posted. Nothing worked. So I turned off my wifi, went to lattitude, tried to check in, turned on my gps (as my fiance and I thought maybe the phone was stuck in Savannah, Ga, where we were earlier), still nothing. So I took a slight chance and turned off my data, connected to my wifi...instantly connected...***
When talking to verizon they said they were unaware of the issue i was haveing with my pantech breakout, after 4 phones in just over a month they finally sent me a different kind of phone. I now have the samsung stratosphere and have not had any issues yet with is, so far so good. Keep calling and complaining about your issues and eventually you will get a working phone. The breakout came out just before christmas and it's obvious there wasn't enough testing done to it. All 4 phones that i did recieve when you look at the memory in your task manager only showed 346mg of internal memory and advertising said 1 gb.With the issues of the SD card becoming unmounted all the time it was hard to move Apps to the SD card but once all Apps that could be moved eventually there still wasn't enough internal memory to download any Apps. I hope Pantech gets these issues resolved for everyone or recall this phone. As the phone stands now in my opinion i will avoid ever buying another Pantech phone due to my experiance with there latest piece of junk breakout.
I had all these same issues as the OP with my Breakout, spent 5 hours at the Verizon store trying to get them to give me a new phone. My phone worked fine for the first week I had it then we got 4G service in our area and the phone started acting up. And as previously stated this phone must not have been tested thoroughly.
I am going to the Verizon store today...but with my breakout, the problems started the day I got it. The guy had trouble with the sim card...and had to use a new one. Idk what the deal is, I just know that it is highly irritating. Especially since my fiance has the SAME EXACT phone, purchased on the SAME DAY, and mine wants to be a butt...grrr..although I have to give Verizon credit to their coverage, it is the best. Verizon here in GA, is the only service I can talk to my fiance when he goes into the field for weeks at a time. ATT, Straight talk, Cricket, Sprint, T-Mobile, none of these listed worked where he was in the field.
I upgradged my phone on December 1st , would not find SD card or when it did it get unmounted some way, thought it was the SD card so went to the Verizon store and they replaced the SD card, still had the same issue. Went back on December 17 th and replaced the phone and after maybe 3 days it acted up again with the same issue. After dealing with Customer service they sent me the same phone two more times and both of them did the same thing this was After the January 13th update still the same problem. I'll agree Verizon does have the best coverage but trying to get threw there policies and red tape to get me out of the Pantech Breakout was very irratating. Finally was able to get Tech Support who listened and was aware of issues with this phone and her Replaced it with the Samsung Stratospher and i have not had one single problem with it since i got it almost a week ago. The Pantech acted up on the first day that i picked it up and everyone after that. I see a Recall coming on this phone...Major problems with it.
I've been having some issues on my pantech breakout as well. My breakout does not make any calls. And if it does, it takes a long time for the call screen to pop up. I will go to the dialer, and enter a number, and press call. It waits for about 1 minute, and it just goes back to the home screen. After I put my phone down, sometimes it'll randomly make the call that I wanted to make 30 minutes ago. I thought maybe my phone is lagging because there's not enough memory, so I deleted all my apps and deleted all my call history, photos, and unwanted text messages but it still didn't change anything.
I have had to replace my breakout once already and now its starting to do the same things as before, it will just freeze up out of nowhere, the black screen thing happens constantly, take the battery out and reboot it. 15 minutes later its doing it again. I am going to def get a different phone, this is ridiculous I pay alot of money for this service and I want a dam phone I can use!!!!
I am on my second phone getting close to a third. My first phone worked fine for about 2 months. Then it began rebooting randomly. Then I could not sent or receive text msgs. Finally I was unable to receive calls. Email worked fine. I tried to hard reset the phone and there was no response. Finally 40 minutes later, the phone resets itself. IT worked for about 30 minutes and then went right back into it's usual issues of lock ups, lag, unresponsiveness... This second phone is doing the same thing. I removed the memory card at the direction of Verizon. Still has issues. How many issues must be aired before Verizon tells Pantech where to put their phone? I will NEVER purchase a no name brand again. It is just not worth it. And Verizon will not switch out the phone for a different model because it's a warranty issue with the manufacturer. Verizon customer service use to be #1 in my book. Not anymore. Next contract I will be jumping ship and moving on.
I'm having a little issue with my Breakout. I live in extended network, and when a friend sends me pictures (MMS), i cannot recieve them. It either says "Currently Unavailable to download. Please try again later." Or it just plain doesn't let me receive. I've tried a LOT of things to fix this... But i'd like to hear from experts with Pantech Breakouts... what are all the steps i can use?
Oh, and I've tried the data button, plus roaming. And that works with MMS... but it uses approximately 10 MB a picture (for a 30KB pic) ... So i'd prefer NOT to use roaming data charges, if at all possible... :/
i have had my breakout since october, it has been great right off the bat, try rooting it, then you can stop updates and get rid of bloatware. but beware could void warranty. i have not got any of those issues, but. now my phones says it hasa 4g connection but it will not connect o any app that uses the internet, browser, market etc., I have a trouble ticket out for it, so hope they can fix it, i dont want to get a new phone nor to a reset, ill lose all my cool stuff. I would have to redo everything. we will see...
My husband and I both purchased a pantech breakout on Jan 11th..with in 2 weeks I was having issues with the SD card..error messages like SD card not instlled...SD card damaged, and so on..not enough memory on SD card...I I had the card relaced and with in 2 weeks once again same error messages..this time they sent a new phone and used the same SD card...with in 2 weeks having the same error messages. I was able to save my picures by inserting the Sd card on my computer this time I wasn't so lucky all my pictures are gone....my husbands phone is fine...the people at my local Verizon Wireless are great although they do not have a clue why this keeps happening and starting from scratch is so frustrating..I am afraid to use the camera now as to lossing precious pictures (mostly my grandson) which can never be duplicated ever again.. I work a 12 hour day and have 1 day off a week so time is a very big issue and having such isssues is really a big part...I need help fast!!
My Breakout does some similar things as far as random reboots.
In my case it's because the unit keeps trying to download and apply a software update. The problem arises when the update fails and breifly shows a failure code before rebooting.
Verizon wants to Hard Reset my phone and see if the update is successful.
So far I've just tolerated the bother.
Any suggestions would be greatly appreciated
I switched from another carrier to Verizon due to coverage issues and happened to like the slim figure of the Pantech Breakout..well, I'll be <word filter avoidance> the day I laid my eyes on this model. I've had the phone replaced for refurbished ones at least 3 times now and waiting for the fourth one on its way already. The same issue keeps coming back like a ghost. The messaging app is the downside:It takes for ever to open and to send, drops messages, keeps receiving messages sent hours or days earlier and finally; in this last phone; all of a sudden, without any reason, every time I touched the P letter, it would closed the dialogue box or when touching "space" it would delete the whole line. I have been to my Verizon center since the first episode, the guy lives in denial. He even opens the www, with the display facing him of course, and has the cold blood to tell me: There is no reference whatsoever in the web to the problem " You are reporting". So all I get over and over is a refurbished <word filter avoidance> and after a couple weeks, the nightmare starts over.
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I'm having a similar black screen problem. Every time I make a call, the screen goes black. I'm unable to end the call, mute it, use the speaker, or even use the keypad if I need it. The only way to make the screen come back on is to take the battery out and restart the phone. It is very frustrating and I just had the entire phone replaced last week. If anyone knows of any settings to fix this?
i am having the EXACT same problem as simmsjh!!! my phone has gotten wet in the past, but once it dried (in a day) it was perfectly fine. then months later, i dropped it and the screen cracked. I had the screen replaced, and the phone worked fine-- except for this issue with the screen going black as soon as i dial a call or receive one. which means i cannot access my voicemail -as i have no keypad), or press one for english!! one day it actually was coming on, fading in and out..but then it went right back to nothing. i cant afford another phone right now, and with all the money ive spent with verizon for the past six seven years..and i mean ALOT of money..i would think they would take care of it. actually, for all the money we pay, insurance or not, u should be able to return a non working phone for a working one since you are stuck in such a high dollar if you quit it--contract.
I want you to be able to access the internet and use the phone when needed. Let's get to the bottom of this for you!
What zip code are you in?
Does this happen in specific areas or all over?
Do you have issues with the internet only, or is voice or messaging giving you any issues?
Please reply with some more information so we can work together on a fix. Thanks!
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Well, I see I'm not alone in hating my Breakout!! I too am having reboot problems, BSOD, Mysterious Sd and SIM card disappearances, Apps that I just finished using suddenly "not Installed on this device". I also spent the better part of an hour the other day putting music on the device only to have it too mysteriously disappear after one of the Sd card issues!!
All in all this is by far THE WORST device I have ever gotten from Verizon!! After reading all the other peoples problems with this ****** I will be going to the store where I purchased it first thing tomorrow morning prepared to do mortal combat with the minions there! I am determined to come away with a working and dependable instrument worthy of the hard earned cash I am paying for it. This Breakout definately DOES NOT fit that description!!!
I've been having very similar issues for the past few weeks. I started receiving the 'force close' messages, the 'application not functioning' message and when it asked if I wanted to report the issue, even THAT option didn't work. I called Verizon about it, but told them due to family and work issues,I would be unable to get to the Verizon store until this week (since they were unable to troubleshoot it from their end). Well, I went to set the ALARM CLOCK on the phone, and the entire screen went black. I took the battery out, and tried to reboot to no avail. The phone simply refuses to turn back on now. I then went online to research if anyone else was having issues with this phone,and lo and behold, I find a vast amount of Breakout owners are having the same issues,with no real working solution yet to be found (other then getting a completely different make of phone). It's not just on Verizon's customer review site, I've found other tech sites where even more people are reporting the same issues. Having gone thru the revolving door of replacement phones when I had my EnvTouch2,and all 3 phones having the same issue,then after bringing back the 3rd phone,only to have Verizon tell me "sorry,we can't help you" AFTER being told that if I still had the same issue with the 3rd phone,to bring it in and they'd try something else.I was stuck with a phone that still had issues until i was eligible for an upgrade.THEN, when i went in for my upgrade, the Verizon clerk went on and on about how the EnvTouch2 had nothing but issues and was a bad phone, I really had to bite my tongue. So, you can understand why I have zero interest in reliving THAT experience with the Breakout. I'm going into the store tomorrow and taking printouts of the multitude of posts from other customers who are having or have had the same issues as me.I'm not interested in replacing this problamatic phone,with another of the same kind (since it's obviously a major issue with the brand of phone itself).I want this phone replaced with a GOOD comparable phone (with 4g),and since i bought this phone new, a 'refurbished' phone is out of the question. Yea, I'm more than just a little disappointed with this whole thing.
after taking my phone to a certified repair person..who said he could find nothing wrong inside the phone, and didnt charge me a dime....i went to the verizon store. the store was totally empty, and from the time i walked in-throughout the whole time-- the guy spoke to me --he was just grinning..i have no idea why -i mean, jeez when i left i checked myself to make sure everything was closed,covered whatever on my body!! lol....anyways, as soon as he took the back off his first words were the phone had water damage. i figured that.once that happens, whether it is the cause or not they are gonna use that as an excuse. anyway, even though i told him about all these posts here, and on other sites on the net, the THOUSANDS i have spent with verizon (i mean, i have gotten some ridiculous bills), and the fact that the phone was fine months after the water incident..bottom line, once that dot turns pink, his words..."verizon doesnt care". i think i am going to really sit down and think about saying i dont care about verizon..and they can try and collect the termination fee if i drop them. God i would have been happy with a refurbished replacement for now. no such thing as customer service anymore.
Ive not even used mine and I am unhappy and even more so after reading all these posts! Just got the phone in the mail today and it will power OFF before activation is even complete! Was told it was not a common issue!! Obviously that is not the case! Although I ordered it from Verizon online they said I need to take it to the store to exchange it! The nearest store is an hour trip one way and gas is $4, REALLY! Lesson learned, always read reviews FIRST!
Same dang issues with my Breakout. I have to reboot it daily. Constantly drops call. Or I receive a call and it doesn't ring. SD card un-mounts for no reason or can't be found. Numerous factory restores have been done to no avail. Even tried it with no apps other than the stock installs and it still doesn't work correctly. I keep getting OTA Verizon updates that end in a 410 error. 4G LTE connections last for about 20 seconds then it drop the 4G side. I'm lucky to stay connected to a data connection about 40% of the time. For what we pay for service this is totally unacceptable in my book. Looks like I'm headed to a Verizon store to see what they can do. Truly a disappointment and Pantech/Verizon REALLY need to do the right thing for there customers!