I just received an upgrade new HTC Droid Incredible 2 phone for my wife via FedEx but there is no Activation Guide in the Getting Started folder. What am I missing? In some places on the Verizon web site they are real clear to mention that you need to go about activating the upgrade phone in a certain way to get information transferred.
In the same boat. Upgraded two phones to Droid Incredible 2 in red. Box arrived yesterday and neither phone has an activation guide. Activated one of the phones last night using the on phone instructions and cannot get backup assistant, can't get on the internet this morning and web site doesn't even show the phone has been activated but my wife has sent me text messages and called me using it. Hope this is not the beginning of a huge upgrade misstake.
I am sorry to learn that your new phone did not include activation instructions and/or Backup Assistant instructions. My resources indicate that an activation card with instructions should be included with each new phone. I apologize if your card was not included.
As indicated by vereyezuhn (thank you!) phones can be activated online if you login to your My Verizon account or by dialing *228 option 1.
For your convenience and for future reference, I have included links to videos that easily explain the online activation process and the Backup Assistant process. I trust that your (and the other customers in this forum) device is activated by now and you are enjoying your new phone.
Same problem, all these references in the package referring me to the Activation Guide in the red folder, except, there's no Activation Guide in the red folder, or anywhere else in the box. Ridiculous. Also, the link to your video is 7 seconds long and ends as soon as the girl opens her mouth. Are you kidding me? Are you purposely trying to make this as confusing and difficult as possible?
Yes, Me too! The referral to the activation guide is there but I can't find one & found this.
I also started to listen to the video & she mentioned something briefly about backing up numbers then it was done after seconds!
Doesn't anyone check what is being sent to the customer before it's sent? Is this meant to stump us?!
I activated it thanks to the post on here, but now I'm trying to figure out how I transfer the numbers off the old phone to the new one.
I have same problem - just received 2 upgrade phones (Samsung Brightside and Intensity II), both receipts tell me to refer to the Activation Guide, and both red folders state in bold letters: "Before turning on your device read the Activation Guide to ensure you activate and set up the device correctly" --- but no Activation Guide was enclosed! Called Customer Service, was told I can find the relevant Activation Guide, but no luck, was only able to find this thread. Is anybody at Verizon paying attention?
I would love to switch, but in my area ATT and Sprint have poor coverage and US Cellular, doesn't speak iPhone. Really, how difficult is it to change the text on a receipt that is printed for each shipment of phones from "see your included Activation Guide" to "go to the VZW website to activate your phone"? The original post in this thread was December 6, 2011. They have probably shipped a couple dozen phones since then, all with incorrect instructions. Sorry, I'm just venting at their inattention in making the customer experience seamless.
Wsmith64, congratulations on upgrading to two new devices! I'm sorry to hear that you didn't receive activation guides, but if this is the only bad experience you've had in 14 years, it sounds like we've been doing great! We certainly care about customers and want to make it easy for you to activate your device on your own, but even we sometimes make mistakes. I'm sure this was an oversight and we'll certainly still be able to activate your phones without the activation guide. Please let me know if you need any assistance with activation.
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