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    Motorola Droid Razr Hotspot issue

    Doodlebugger

      Every since I've had the Razr with the hotspot has not worked properly there are certain websites I use that it will not log onto...i.e. weatheunderground.com is one also it doesn't even like the Verizion Wireless site.  I can log on the home page but I cannot navigate off that page.

      Additionally it is very difficutl to get it to connect.  I have three laptops.  All three only see the Razr intermittantly.

      I have worked through dozens of excersise with Verizion Tech support.  I have a trouble ticket in that in now over almost three weeks old without a resolution. 

      The temporary solution is attach the Razr via a tether.   That works great every time and it is really fast and all sites load.  The hotspot just doesn't work well most of the time.

      Looking at the Motorola Fourm it looks like lots of people are having this same issue.  I assume a patch will be coming from Motorola or Verizion mayhave to replace a lot of Razrs. 

      Does anyone have a solution yet?

        • 1. Re: Motorola Droid Razr Hotspot issue
          y3sh

          This is a known issue and is being worked on.  See thread over at Motorola:

           

          https://supportforums.motorola.com/thread/62068?tstart=0

          • 2. Re: Motorola Droid Razr Hotspot issue
            gunnyr
            I too have had the hotspot issued since day one.  I did not contact Verizion directly for several weeks but when I did I was infuriated to find that this was a known issue.  I ultimately got a credit for $30 (one months worth of the defective Hotspot connection).  I called Verizon support yesterday evening (12/9) for an update to this issue and was told that on 12/9 Motorola had notified them that there was an update being released.  The tech told me it may be several days before my device was updated as they release them in blocks (I assume so as not to overwhelm the network). 
             
            It has now been almost 20 hours since I had that conversation and my phone as yet to be updated.  I have tried to manually update my Razr but the message says there are no updates available. 
             
            Any official, public, response from Motorola or Verizion?  If there is, I have not been able to find it. 
             
            My experience is that these boards are monitored by Motorola and Verizion.  Surely they know that a little communication can go a long way towards satisfying customers.  Word?
             
            Semper Fi!
            • 3. Re: Motorola Droid Razr Hotspot issue
              tadpole88

              I have the same problems. When in MHS mode I can get to google on my laptop fine and a few other sites buy many sites I try to go to just say connected and hang.  I just go this phone 2 days ago and surprised NO one mentions this problem when you are purchasing the hotspot!!

               

              I will be returning if this issue is not corrected before my return time period expires and will not pay the restock fee since they were aware of this issue prior to selling me the device.

              • 4. Re: Motorola Droid Razr Hotspot issue
                cmjinusa

                This is depressing.  I am seeing an unbelieveable number of posts and google hits related to the DROID RAZR and Mobile Hotspot connection and using issue.  I am also upset that no one at Verizon Wireless mentioned to me that these issues have been going on for a VERY LONG TIME.   

                 

                I have three issues myself that I could use some assistance with.

                 

                1) I can not connect to the RAZR Hotspot if I have security set - > WPA2 PSK.  I can connect from a LapTop running Windows Vista if I don't have any security enable, or " Open " Network.  I still had to manually configure Windows Vista so that I could see the DROID Hotspot, but it worked.  However, I can not access Yahoo ( www.yahoo.com ), but I can access every other Website that I want to get to - even sites in China.

                  a) Why can I connect to the Hotspot if I don't have security setup ( enabled ), but I can not connect if Security ( WPA2 PSK ) is enable? 

                  b) Any ideas on why I can access Yahoo?  I'm using IE v9.0.8.112, but I can't believe that has anything to do with it since I can connect to Yahoo if I use my WiFi connection at home.

                 

                2) I can not connect to the DROID Hotspot from my other LapTop that is running Windows XP Professional, Service Pack 3.  I tried searching for the Hotsport, but it doesn't show up in my list of WiFi devices.  I am wondering it I have to manually config the Hotspot under Windows XP and I am willing to give it a try, but not sure how to config or set it up manually.

                  a) How do you manaully configure the DROID Hotspot WiFi under Windows XP Professional, SP3 ?

                 

                3) When I read the DROID RAZR User's Guide, it seems to indicate there there are several Hotspot security settings, not just the two that my RAZR has - WPA2 PSK and Open.  The User's Guide has WPA, WEP in addition to WPA2 and Open.

                  a) Anyone know why my RAZR only has WPA2 PSK and Open as selectable security seetings ?

                 

                Sorry this is so long . .   Thanks in advance, CMJinUSA

                • 5. Re: Motorola Droid Razr Hotspot issue
                  p35sailor

                  I have the same issue I can't get to certain sites like weathwer.com and weatherunderground. Google sites work great almost as fast as my FIOS at home. Same response from Verizon when I call tech support they say they don't know about it and they will look into it and call back. So far no call back. Tethering does work OK and I can get to all sites. It sounds like a DNS problem to me. The other thing I noticed is if you do a Google search for say a bank site it will bring up a small map with the closest locations highlighted when this done from the Razor instead fo finding locations near Philadelphia it finds them near Washington DC based on this I thought it might have something to do with location so i made sure all the location sensors were turned on with no change. I hope they get this fixed soon.

                  • 6. Re: Motorola Droid Razr Hotspot issue
                    Doodlebugger

                    After getting Sailor's post I checked my hotspot and found like before, some features work, other do not.

                    Motorola is still saying that in mid-February they will have a fix for the hot spot.

                    • 7. Motorola Droid Razr Hotspot issue
                      bbcaswell

                      I had same problem. tech support acts as though it's first they've heard of issue so they sent me a new one... guess what? still doesn't work :(

                      • 8. Re: Motorola Droid Razr Hotspot issue
                        bbcaswell

                        spent 2angry hours on the phone with Verizon.  they began by once again denying a problem  and them telling me I'd have to pay a restocking fee to get a new phone to them finally realizing that there is a problem (unbelievable!).... they eventually agreed to reenburse my hotspot fees threw Feburary, the time in which " the fix" should be out. if the fix doesn't happen then they'll exchange my phone..... we'll see. should I hold my breath?

                        • 9. Re: Motorola Droid Razr Hotspot issue
                          scottysize

                          @ bbcaswell, I did the same thing and got the same response you got.  My questions is, will the Razr Maxx have the same problem?  If not, I'll be upgrading to the Razr Maxx Thursday.  I plan on testing this out in store with my tablet connected to their Maxx hotspost, first though.

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