I've searched everywhere for this; I've read the other posts with the link to the "unlock confirmation" that's really from the "Droid" page; I've contacted customer service three times . . . each time as I was about to pull the trigger on purchasing a new phone.
I don't know how monitored this community might be but PLEASE, if someone from Verizon's reading this, we need something in writing.
I was about to order the 32GB Black iPhone 4S but suddenly got concerned that I couldn't find ANY official information about unlocking the SIM for travel. I had seen the "unlock after 60 days" quotes in ALL the magazines and online sites, but found nothing on verizon.
So, I contacted customer service, via chat, where I was told that:
Karen: Verizon does not unlock the sim.
Karen: No you cannot swap out the sim.
Karen: I was told Verizon does not unlock no phones/
Karen: Would you mind holding for a moment while I check that information?
stu: Again, just to clarify, 'cause it's sort of a strange policy, Verizon will never unlock an iPhone?
Karen: No they told me no.
That seemed to end Verizon for me as an option. I'm heading for a month in Europe in June and on a month long trip, with the need/desire for lots of local calls, it's not economically feasible to use the roaming plans.
Then I searched for the press quote again . .finding:
“It is our standard unlock policy for all Global Phones. You have to have been a customer for 60 days and in good standing (meaning your bill is current) and the phone you want to unlock must be on our network at the time of the request. You call Verizon Wireless before you leave the country and we unlock the SIM. We will honor one unlock every 10 months.” — Brenda Raney, Verizon Wireless Public Relations
So, I thought I'd go back to customer service where this time . . .
Michael: Yes you can get it unlocked just as the message you sent me said.
Michael: The bill would have to current for at least the 60 days before we could unlock it though.
stu: Really? You sure? I keep getting conflicting answers. That would be great!
Michael: I am positive.
All right! Goodbye ATT . . hello Verizon.
So, a little later in the evening, I'm filling up the shopping cart with the phone and the calling plan and the data plan and . . .wait a minute . . pit of my stomach time. I STILL haven't seen anything official about this policy. Nothing in writing . . anywhere. The first rep could be right . . . leaving the cart behind, I decide to check one more time:
Josh B: The 4S is global capable.
Josh B: You will have to pay the global roaming rates however.
stu: Right, but the quote above says that, if I keep my account in good standing for more than 60 days, I can get the SIM unlocked.
Josh B: No, it won't be unlocked.
He then sent me to the customer agreement, which has nothing about this. A little bit further down . .
Josh B: Anything that involves unlocking and/or rooting, is a violation of contract and can be penalized with an Early Termination fee.
stu: Right, if the customer does it. However, what I was told earlier today, and it's the same thing that the Verizon Wireless Public Relations person said to the press a few weeks ago, was that VERIZON would unlock the SIM after 60 days, as long as the account was in good standing. Is this not true?
Josh B: It was in a magazine correct?
stu: It was in Macworld and PCMag and everywhere else on the web. The quote was:
stu: “It is our standard unlock policy for all Global Phones. You have to have been a customer for 60 days and in good standing (meaning your bill is current) and the phone you want to unlock must be on our network at the time of the request. You call Verizon Wireless before you leave the country and we unlock the SIM. We will honor one unlock every 10 months.” — Brenda Raney, Verizon Wireless Public Relations
Josh B: So how can you be sure that it was actually one of our PR's? Don't trust anything that isn't on our direct website, or directly at a store location or coming from a Customer Service rep over the phone.
So, now what do I do?
I would like to buy an iPhone. Verizon is the only one with a policy, at least in press-release form, of unlocking the iPhone eventually. However, I keep getting different answers and I don't want to be locked into a 2 year contract without getting some sort of official confirmation that the policy is 60 days.
Can anyone actually show something, in an official Verizon location, that clearly states the policy?
Note: I edited this because of some different information about ATT. A couple of reps said that ATT would unlock the phone. One said after 4-6 months, the other said after 90 days. When I asked if the policy was written down, she sent me a link which she was then surprised to see contained the following:
What is the unlock code for my iPhone?
iPhone cannot be unlocked, even if you are out of contract. If you are traveling internationally, iPhone is a quad-band phone and will work in many countries across the globe. Stay connected while traveling to over 215 countries, plus get discounted rates in over 80 of those countries when you sign up for AT&T World Traveler
What is the unlock code for my phone?
Note: If your phone is an iPhone, the following information does not apply. Please see What is the unlock code for my iPhone? for more information.
Wireless phones purchased from AT&T generally come with locked SIMs, which potentially makes them incompatible with wireless service from non-AT&T providers.
To use an AT&T phone on another wireless network, you must unlock its SIM using an Unlock Code.
AT&T will provide the Unlock Code for phones on wireless plans if:
- Your wireless service has been active for 90 days or longer
- Your account is current and in good standing
- Your phone is not sold exclusively by us
- Your phone's Unlock Code is available from the Manufacturer
AT&T will provide the Unlock Code for AT&T branded phones on Prepaid plans to customers who have either been on AT&T service for 6 months or longer, or provide a receipt or other proof of purchase.
AT&T cannot provide Unlock Codes for iPhones and other non-eligible devices.