I have checked some of the settings in the HTC Trophy and I would like you to try the following:
WiFi-turn it off (at least temporarily for the troubleshooting)
Data Connection-make sure it's turned on.
After following these steps, please try again to access the internet and post back with your results.
I hope these steps help you and other users of this device.
Thanks and have a good day!
Thank for you trying the troubleshooting steps that my co-worker, ChristinaB, provided. We are dedicated to get your internet access working for you today! May I ask are you able to make and receive calls on your Trophy? Also, how many bars of signal do you have? May I have you try the steps below to restore the data connection.
- Verify that wifi and bluetooth is turned off in Settings.
- Remove any 3rd party apps that manages data connections and uninstall ant 3rd party task killers.
- Do a battery pull while the device is on, wait 30 seconds, then reinsert the battery and turn the device on,
- Update the roaming by calling *228 send and select option 2.
- Attempt an internet connection without wifi. (Note any error message if presented)
- Perform a factory reset on the device. (See link below)
Keep in mind that the hard reset does erase all personal information from the device. It is recommended to archive all contacts and calendar entries prior to completing the reset. Once you have completed the reset, the device will need to be reactivated. Simply, call *228 send on the device and select option 1 for programming. Once the device has been successfully programmed, please test your voice and data services. If you are still having issues connecting to the
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I have had this problem twice in the last 3 months both times after returning from Europe. I had data turned off while there. In October I worked extensively with Verizon support and ended up having to reset my phone. I was hoping there has been a fix in the interim as I travel internationally once a quarter and don't want to reset my phone after each trip.
Just got back from Ireland - first time since getting my Trophy phone and like th rest of you I can't log onto the internet unless I'm on wifi. Tried the *228 option 2 and was unsuccessful. Has anyone found another solution other than factory reset? Do I lose my pictures when I do that? I'm synched with work email - concerned about losing all my old emails as well....
Snata, I agree that you shouldn't have to hard reset everytime you travel. This is why several other troubleshooting steps were recommended first. Try also switching your phone from Global to CDMA only. Go to Settings, Cellular, Mode selection. I have a Trophy on my business line as well and have not experienced this issue after traveling. I recommend completing the other basic troubleshooting steps we mentioned first. The hard reset would be the last step and should not be needed each time you travel. Are you currently experiencing issues with accessing internet?
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Extremely aggravating for me, as well. I expect more from Verizon. I'm on the HTC Trophy, I can't access the web, nor send or receive MMS. I have spoken with tech support...no one seems to be able to help me. I am stuck paying for services that I do not receive. I wonder if they would accept less payment since I get less service??