My daughter's Cosmos Touch just started doing this today. Turn it on and the Verizon animation is scrambled and then the screen goes black. All of the buttons light up, just not the screen. I have tried taking the battery out and waiting a few minutes, but that has no affect. Is there a fix for this?
I had the same problem with my LG Cosmos Touch. I recently went to the Verizon Store and I had to replace it. The problem? The light bulbs behind the screen burned out, hence the reason why it's still on but you can't see anything. Apparently, if you hold a really bright flash light up to the screen, you can see all of the GUI. There is no way to fix it other than replace your phone.
This has happened to me two times in the past year! Both times it happened, I threw my phone on the ground in frustration, and it turned back on. BOTH TIMES. So if you are desperate and don't want to get a new phone or a new screen, I guess you could try this!
While I don't suggest throwing the phone onto the ground, it sounds like everyone has tried the things I would suggest when a screen goes blank for any device. Making sure the phone has fully charged, pulling the battery to reboot the device, and making sure there's been no damage that would voice the warranty are all great starts to resolving a blank screen. If all else fails, definitely reach out to us for replacement options.
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