7 Replies Latest reply: Oct 31, 2011 8:58 PM by gina7289 RSS

    My Verizon login

    happiness4u1

      I am unable to get past the temporary password screen to log into My Verizon on my Bionic.  I have talked with customer service and they indicate that this is a known problem and did not have a solution, but that was 2 weeks ago and still nothing that I can find to indicate that this issue is being resolved.    I have cleared my cache and that didn't work.  I have taken out the last update, and that hasn't worked.  I did get a temp password, but that didn't help.  I am able to get onto My Verizon on the computer, but I can't get past the 'temp password' screen on my Bionic.  Of course, this makes everything from NFL to videos to Vcast unusable.  I hope that something is being done to correct this problem.

        • 1. Re: My Verizon login
          Joey301

          Another one...I don't want to be the one to break it to you about the upgrade...

          • 2. Re: My Verizon login
            gina7289
            I did factory reset the first time it happened to me then get a temp password again. Use it immediately on that page not on the website if possible. Try it there was another person had trouble here that did that too.
            • 3. Re: My Verizon login
              gerio

              happiness4u1 wrote:

              I am unable to get past the temporary password screen to log into My Verizon on my Bionic.  I have talked with customer service and they indicate that this is a known problem and did not have a solution, but that was 2 weeks ago and still nothing that I can find to indicate that this issue is being resolved.    I have cleared my cache and that didn't work.  I have taken out the last update, and that hasn't worked.  I did get a temp password, but that didn't help.  I am able to get onto My Verizon on the computer, but I can't get past the 'temp password' screen on my Bionic.  Of course, this makes everything from NFL to videos to Vcast unusable.  I hope that something is being done to correct this problem.


              I would be tempted to suggest a factory reset to really clear out the phone and start over.

               

              Not much on my Bionic worked right (except for the hotspot, which worked great), but I was able to log into My Verizon just fine.

               

              Gerei O

              • 4. Re: My Verizon login
                steve2255
                I had the same problem. I had to get a second temp password to sign in. The 1st one I was hiven wouldn't work. I had tried everything else. I could sign in on the website but not mobile. I messed up my sign in on the website and got a new temp password. Went back to mobile site and it finally worked.
                • 5. Re: My Verizon login
                  bearone21

                  not sure why it's any different with my dx but as long as i'm logged into gmail & myverizon account is setup on the pc, i get into myverizon without any issues.

                  • 6. Re: My Verizon login
                    YaleK_VZW

                    Hello happiness4u1,

                     

                    My Verizon really does provide awesome benefits to manage your account and use a variety of services. Let's make sure you can log in the easiest way possible.  You mentioned you cleared the cache, was that on phones browser or on computer? Is your number set up as the Account Owner or Account Member level online?  We can attempt to clear out the entire online account and register it again. That will certainly give you access to the features of your account. If you would like to troubleshoot with me further please PM your name and cell number. I look forward to hearing from you. 

                    • 7. Re: My Verizon login
                      gina7289
                      Bearone It only on 4g devices that need to do this sign into myverizon login when getting into ur first Verizon owned app like my Verizon nfl mobile etc. Happens on thunderbolt if u do a factory reset or anything like that. Even if u can sign in online its the phone that's doing it. U could also pull Sim card. That knows all ur info that's why 4g phones have this function