1 2 Previous Next 18 Replies Latest reply: Dec 1, 2011 12:08 PM by riverrat300 RSS

    Droid bionic not turning on.

    ctmac13

      Wow just bought the bionic about a month ago and this morning it wouldn't turn on so I took it to Verizon and they are sending me a replacement but its going to take a week to get here if i want overnight i have to pay the usps overnight charge. now i wont have a phone for a week. Their crappy device broke i think they should overnight it to me free of charge. Or discount my bill for the week i wont have a phone. I have 5 lines and currently pay over $200 per month to them and they act like i broke the phone.

        • 1. Re: Droid bionic not turning on.
          Joey301

          Do yourself a very big favor...return it and get another phone. According to the Motorola forum, it will be weeks before there is any possibility of fixing the problems with thiis phone.

          Joey

          • 2. Re: Droid bionic not turning on.
            gerio

            Joey301 wrote:

            Do yourself a very big favor...return it and get another phone. According to the Motorola forum, it will be weeks before there is any possibility of fixing the problems with thiis phone.

            Joey


            That would be my suggestion, but the OP is past the 14-day return policy. That means that he will only get a replacement phone. 

             

            The shipping is odd, every time I had a replacement phone sent to me (Lots of experience with that lately), it was sent overnight free of charge and with a free shipping label to ship the old phone back. 

             

            Are you dealing with a Verizon corporate store or an authorized reseller?

             

            Geri O

            • 3. Re: Droid bionic not turning on.
              ctmac13

              Corporate store

              • 4. Re: Droid bionic not turning on.
                gerio

                ctmac13 wrote:

                Corporate store


                I would certainy ask them about that shipping, unless it's too late. 

                 

                Geri O

                • 5. Re: Droid bionic not turning on.
                  gina7289
                  If u have insurance or if u have had 2 replacements in a month u get overnight I was told over the phone. I know the insurance doesent really play a role but that's how they prioritize people for shipping. Some people get 5 day reg mail if there out of warranty or something. These are recent rules I was told. Once I was told 2 days but they looked said I qualified for free overnight. If its Friday u might get sat delivery. U can check this out.
                  • 6. Re: Droid bionic not turning on.
                    gina7289
                    U should ask for a credit for the shipping back talk to tech support over the phone. I noticed that fee went up too. From 9.99 - 12.99 or even 14.99
                    • 7. Re: Droid bionic not turning on.
                      wildcat11

                      Mine shuts off for no apparent reason and won't come back on without taking off the back, removing the battery and putting it back.  I returned one and got another one that does the same thing.  I really don't know what to do.  Looks like a bummer.

                      • 8. Re: Droid bionic not turning on.
                        MikeS_VZW

                        Hi Wildcat11:

                         

                        Your issue with the screen occasionally darkening and won't come back on (also known as the Black Screen of Death or BSOD), is an issue that is being addressed in a software update soon.  I personally have a Bionic, and it does this every 1-2 days if I don't proactively shut down the device.  The device doesn't really shut down, it's just that the screen won't come back on.  You can tell that the phone is still on because the LED notification light still blinks even though the screen won't light up.

                         

                        Once the new software update is released, that will rectify the issue.  I hope that addresses your question. Thanks for your patience.

                         

                        Regards,

                        • 9. Re: Droid bionic not turning on.
                          Check777

                          I am with Wildcat11. It looks like it is on but when you go t o light it up..Nothing. I need to pull out the battery, put it back in, and wa-la I am up and running. Not good though because I use it for my alarm clock and I found it for the second time trying to figure out why my alarm did not go off??? I am here because I am looking for answers and am happy to hear there is a software upgrade coming that hopefully fix this problem. I want to replace the phone because of this problem and the fact that I loose applications when it happens. One of which is  ZumoCast. The first time it was gone. It is not on the market and I have no clue how to get it back. Then if by magic it appeared back on my phone. I just don't understand. Now I have lost it again after my second shutoff and keep checking to see if it shows up again. What is with the loosing applications? ZumoCast is a major selling point for this phone. What is up with this? Well thanks for your feedback, I will keep the phone to the last moment of the warranty before replacing because a new used phone aint no better. I look to the software upgrade. Now on to the lost APS forum. Please keep this going... Has anyone Lost APS after Big-B dies?

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