I've had the Motorola Droid since the first generation, and I love it. That is when it works. This phone goes spastic frequently where the touch screen just doesn't respond to anything and it jumps all over. I have been locked out of my phone for 12 hours now. I had it turned off with the battery out for most of that time minus popping it back in to check if it was working or not. I have a text from my coach that I need to see, but I can't do anything with the touch screen. The keyboard works, but the touch screen has no response at all. Is there a way to bypass the unlocking screen (just the regular slide across) by like holding certain keys together or some way that I can get into this phone!? I need to get in!
I can understand how frustrating that can be. I see that you have completed some troubleshooting steps already. We need to further troubleshoot the issue as there is no other option to navigate through the device without the touch screen working. Please send me a PM at your earliest convenience with your mobile number and a contact number where you can be reached. I will contact you to further assist you with your device.
Hi I have the exact same problem where the screen of my Droid phone first generation does not work. I cannot unlock it and I'm afraid I have lost all of my business contacts and have some text messages I need. If there is a way you can message me or call me to walk me through I would greatly appreciate any help.
Not to sound like a broken record but I am having the same problem.
It started this morning after I had to do the fix to get my text messaging to work correctly. (clear data/cache under manage apps).
I have tried taking the battery out and also starting the phone in safe mode, it is still happening. and it even happens when the phone is locked, it will try to unlock itself.
I read in one of the other posts that you can do a factory reset but I am honestly hoping there is a different way....
Any help you can provide will be greatly appreciated.
Thanks for your posting, as well as the other community members.
It does seem as if you have completed many troubleshooting steps for your Droid 2. It seems as if a factory reset is the next step. I know you mentioned that this is not something you want to try, but it would be the next logical step in the troubleshooting process.
It's important that you back up the data on the device to a PC before doing the reset. This can be done easily by connecting the device to the USB cable and a PC. Then select "Mass Storage" on the device.
Once this is done, please follow these steps for the master reset. There are two master reset options, as well as an option if you already have the 2.3 software downloaded (Gingerbread)
Factory Reset option 1
It will not erase: Current System software and bundled applications; SD Card files, such as music or Photos
Factory Reset option 2 - Warning this will reset device back to original factory settings.
Factory Reset with 2.3 Software - Warning this will reset device back to original factory settings.
I hope this information is helpful for you. Have a good day!
Same problem.........my screen will not even light up!!! Was working fine until the upgrade and now I am having all kinds of problems. Tonight has been the worse! My battery went dead after not even using the phone hardly, then my screen completely stopped working and now it freezes up when try to tun on. Stays on the Droid screen.