... I can find no information on the website or any other forum posts regarding this issue.
Read the link below, and then send a PM to one of the Verizon designated (name in red, VZW logo) by clicking their user name and then "Send this user a private message" from within their profile.
OK, Got my PROMOTION CODE as stated earlier. But till today still no envelope to send my phone back. Called customer service and they told me they have no record of me. Re-submitted my promotion code form about the 5th time. Said I was suppose to recieve and email with a Submission Code. Stil no code and Still no envelope. Once again called customer service, rep told me they do not deal with P.O. Box addresses. So I give them my sons physical address. Week later still no envelope. Called this morning again rep said to resubmit promo code. But instead I called our local Verizon Store and explained what was going on, also told me there is nothing said about having to be sent to a physical address, WOW. This afternoon after I talked to our local rep, I got my SUBMISSION ID. This began from Aug. 25 till today Oct. 11, 2011. Lets see how long it takes for the envelope to reach me. I was told I have till Nov. 15, 2011 then the promotion will be void. I have been trying since Aug 25 to complete this promotion on my end. What's up Verizon?