I understand how important it is to make and receive calls. I definitely want to get this resolved right away. We don't want you to feel like your getting the run around at all. I've checked the Bath NY area I do not see any network issues at this time. Are you still experiencing issues? Does this happen inside and outside? Please dial *228 option 2 to update the towers for your iphone. Let me know if that helps, if not I will be happy to try some other things with you.