Since posting, have the phones been activated and has your issue been resolved? I would still like to ask a couple of questions.
When you changed devices, did you keep the same phone numbers?
Do your old devices still work as prepaid lines?
If you still need assistance, please feel free to send me a PM with your name and contact information (wireless phone numbers as well). I will be happy to contact you in order to review and resolve this for you.
When we went from prepaid to contracft phones we got credit for what was left on our prepaid phones off our first bill so check and see if they still do that. If you bought the phones in the store and signed a 2yr contract why did they not activate them and set everything up. That is what they did for us when we signed our first 2yr contract, we didn't have to go home and do anything. Mary