I was just presented with a $500 plus phone bill because I stupidly downloaded the Social Beat application and was not told that I had to turn off the feature allowing continuous download of data. After getting a supervisor's assistance, I disabled the entire app, but the damage was already done. Very poor documentation was given with this app, but Verizon really could care less about that, as long as they are able to charge for the time. How many other of these vampire apps are out there, I wonder? If you know anyone on Verizon Wireless tell them to be extremely cautious when downloading the applications offered.
The same thing happened to me and I find it concerning that such a large company would not consider removing the overages charges after knowing exactly what has happened in the past. I will be moving my plan as soon as I can from this carrier due to their unwillingness to look at the information and make a sound judgment.
This is how it went:
$15 overage in June, but since we have a bundled package, I thought this may be to a late fee or changeover, or possibly some movies, so I did not investigate.
Yesterday a $200 dollar overage charge for an app that was preloaded on my phone from a verizon wireless store. The audacity behind giving rights to a company that will most likely result in overage charges that is not discussed at the time of purchase and then billed at a later time with no way of reconciliation the unwanted overage could be seen in most courts as theft. It is similar to inviting guests to enjoy a free dinner and then charging them to get their car keys back from the valet, does not sound very legal to me.
I can show that the social beat data connections were at strange times and for ridiculously long usage times including a whopping 722 minutes of connectivity to which there were no indications at any time that the app was even engaged. How is it possible that someone can show years of data where they were rarely in use of a phone for over one half hour at a time and then in two instances within a month be using a data app for 12 hour stints throughout the night? Seems like a long track record would be a more fair indication than a rogue social app placed on your phone at the time of sale that results in huge overage charges.
Where is your common sense Verizon, or shall we say that you might have had an idea where this would lead upon preloading this "social beat" app? Could it be that profit was your main goal instead of protecting your customer base? So far that is the only indication I can get from spending hours on the phone with your lower level management reps which refuse to let me speak with anyone that can resolve this issue.
I will be posting this letter wherever I can until I receive a response that satisfies my disgust in your current practices, please put a stop to the use of this abuse by Social Beat and Verizon Wireless.
Why has this been checked as a solution?
Our post was moved to another location which reset the number of views, it is already near 100 again just from this afternoon. Interesting that Verizon would not want more individuals to see that they have had nearly 6000 views since this "phenomenon" began. My guess is that means at least 5000 customers have been hit by this thing, with no solution, no wonder they were giving me the runaround immediately, Verizon must have already established a protocol of how to respond to people experiencing the same issue. Interesting that at least 5000 people have been told that it is their fault that an app, that is allowed to function on their network, is customer error and not their own. I thought it may be an isolated scenario, but obviously it is not.
Kevin, my utmost and most sincere apologies for clicking on your letter as a solution. I have added up the usage charges for my July bill; $485.55 for this vampire application. Rathera long day yesterday, and I again aplogize for hitting the wrong button. We are far from a solution here.
I just wish I would have read these message boards before I accessed the social beat ap.! I had a bill for nearly $1000 when I only use my phone for long distance and emergency purposes, I almost died when I got the bill. After speaking with 4 different customer service associates they finally agreed to pay for half of the bill. Neeless to say I will not be renewing my Verizon contract when it comes due. They should definitely let you know that you are being charged for the minutes used before you download this application.
I just found out the same thing with Social Beat. I had MB usuage blocked and still charged for this. Was never told I would be charged for it and they told me there is nothing we can do about it!!! OH yeah I will be calling back about it now!!
Thanks so much for posting about this!!
I just wanted to thank you for posting this about the social beat. I had 187 dollars in data charges that I knew nothing about. My son told me that he accessed Facebook for about 4 minutes on my phone. After that, the phone itself kept accessing this for days!. The rep. tried to tell me that someone had to be going in every 5-6 minutes to do this. It made no sense to me. I had her read the post and they very graciously reduced the charges by half. So my son accessing facebook for 4 minutes actualy cost me 70 dollars! They would not have taken so much off if I had not shown them your post and that I had no clue as to what my phone was doing. I think this is a big-time rip-off! Thanks Verizon!!!
I just upgraded my phone, and Social Beat was installed. I tried to see if it was included. During my search, a "chat window" came up, so I asked someone at Verizon. It was like pulling teeth. I am still not sure if it is free. Did Jasmine say the application was free, but did not bother to tell me that the usage was going to charge me? I guess I should have asked: "If I used the application, will I be charged?" I asked if it was free or not, and got a "yes" answer. I did get them to say "It is free", but I am still not sure if the usage is free. I would think that a "Verizon Wireless sales representative" would have known that I was trying to find out if the usage of the application was included in my plan.
>> Please do not post chat transcripts. <<
Message was edited by: Verizon Moderator
I regret if there was any confusion in the chat session you had above. I am happy to clear this up for you.
Social Beat is a free application that has no recurring monthly charge. However, when using Social Beat, you are billed in data. The charges depend on what phone you have, and what data package you have. Your post did not mention which phone you have and if you have a data package or not, so you would have to refer to your bill or online account for that information.
Please note that there are many applications that are free to have on your phone, but when using the application, you are billed in data. For example, If you have the You Tube application on your device, you are not billed for data unless you access the application and use it. The Social Beat application bills the same way.
When downloading an application, please read the terms and conditions before accepting them, as this information is in the disclosure before the application is downloaded.
I trust this informaiton answers your questions. Thanks and have a good day!
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We also got caught in this trap. My son upgraded his phone several months ago, and began using Social Beat at that time. There were no flags until this past bill, which jumped from an average of $160/mo for 4 lines with shared minutes to over $400. Granted, we had 2 phone upgrades in that bill, but when I checked the bill over, our voice limit had been exceeded by 51 minutes, just on his line. Needless to say, data usage to that phone has been blocked. It seems very much like a scam, since the "auto download" feature puts the user at the mercy of whomever decides how frequently and how much data the app downloads. In prior months, the activity had not been enough to put us in an overage situation, but apparently activity had increased dramatically within the last month. Maybe Verizon was a short on cash?
I had a similar problem, though my bills weren't quite that high and I caught it in enough time that it didn't go into the hundreds. The thing is, I can't turn the application off. I called customer service and the first rep told me if I hovered over the social beat app, it would give me an "options" menu where I could turn it off - but no such thing exists. So I called back and talked to another rep, who told me no, I couldn't really do it myself but he could disable it for me. He said he had it taken care of, but now the stupid phone gives me the same stupid alert every time anything posts to my Facebook wall. At this point I'm as angry about the lost time as the lost money. Can any of you Verizon geniuses at least TELL ME HOW TO GET RID OF THIS WORTHLESS SOCIAL BEAT, PLEASE? It is so annoying to get this unwanted alert all the time!
I can't believe how many people that I am reading about that got caught up in this. I also had a bill that was 3 times my normal bill and was told it was from social beat. I don't use my phone for anything but talking and texting and knew that I did not download any apps. They still would not take it off my bill even though after years of service they could have told that I do not down load apps. I was told that I may have opened a text that was from social beat. What a crock. It sounds like there end of year profits should have been great.