2 Replies Latest reply: Aug 25, 2011 5:57 PM by tegcasper RSS

    KIN Twom couldn't open the camera

    tegcasper

      Everything has been working great on my Kin Twom until I tried to use the camera today. When I try to access the camera it displays the error, "Couldn't open the camera. Try again after restarting your phone. Restarting the phone, removing battery etc doesn't help. everything else seems to be working still. Screen shots still work also. Anyone know what I can do about this?

       

       

        • 1. Re: KIN Twom couldn't open the camera
          AnthonyTa_VZW

          tegcasper,

           

          I know how important it is to have a working camera!

           

          I checked and didn't find any reports of camera problems with the KIN TWOm.  However, I would like to further assist you.

           

          Seeing that you have already completed the necessary troubleshooting I would have suggested, you can try one last step.  I would perform a Hard Reset of the KIN.  This could clear up any possible corruption on the phone internal memory that could be preventing the camera application from opening properly.  The reset will erase all user data and contacts, so ensure you have a copy of this data prior to the reset.  I am including a link with instructions and screen shots for the Reset below:

          Reset - Sharp KIN TWOm

           

          Let me know how this works out for you!

          • 2. Re: KIN Twom couldn't open the camera
            tegcasper

            I performed the reset and the camera was still doing the same thing. I had to spend some time re-inserting all my information and files. I called Verizon and received a replacement.

             

            Earlier the same day the replacement came, the original phone's camera started working out of no where. Hours later I received the replacement. I sent the old one back anyways and the new phone works well so far. I wound up having to re-input all my contacts, files, etc twice though due to this issue

             

            I noticed that the serial number on my original Kin two was older, and was originally a Kin two not a Kin twom. The M was added on by permanent marker and the software was just re-loaded. The replacement phone is a newer serial number and an official kin twom as apart of the device not added on. This may be why the original was not working well / buggy.

             

            The new device has not had any problems yet to date.