Verizon Service Disruption
capulliam
Newbie

Does anyone know of any service disruption in Columbus, Ohio?  Before you ask, bill is paid in full.  Phone continues to say searching for service and if it does show 3G with bars, I try to make a call, the bars disappear and it will not connect.  Sent email to customer service but does anyone know of any issues?

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Re: Verizon Service Disruption
gerio
Specialist - Level 2
Actually, re-reading that, you might try the now-hated battery pull, or at worst, a factory restore. Also, try a PRL update (dial *228, option 2) before you resort to a restore. If that doesn't, might need to take it in for examination.

Geri O

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Re: Verizon Service Disruption
pool_shark
Specialist - Level 1
Maybe you're being affected by the 45,000 Verizon workers that are out on strike.
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Re: Verizon Service Disruption
gerio
Specialist - Level 2
I believe the strike situation affects landline service, at least for the time being.

Right after I established service with Verizon Wireless, the tower near my house, which was shared with AT&T, funnily enough, whom I had just left. It was 3 days being repaired. Not a promising start, but it's been fine ever since.

So service disruptions do happen.

Geri O
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Re: Verizon Service Disruption
gerio
Specialist - Level 2
Actually, re-reading that, you might try the now-hated battery pull, or at worst, a factory restore. Also, try a PRL update (dial *228, option 2) before you resort to a restore. If that doesn't, might need to take it in for examination.

Geri O
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Re: Verizon Service Disruption
bearone21
Legend
just on the news, only wireless. landline & fibre optic affected.
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Re: Verizon Service Disruption
SteelerFan
Contributor - Level 2

It does affect wireless? I thought the strike only affected landlines, fiber makes sense too. That's not good.

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Re: Verizon Service Disruption
Cody21
Master - Level 2

I could have sworn that they just said Wireless NOT affected.

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Re: Verizon Service Disruption
bearone21
Legend

wireless not affected, i should've gone back to the post and re-read it after i posted it, sorry.

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Re: Verizon Service Disruption
JoeL_VZW
Verizon Employee

Great suggestions Gerio!

 

I understand how frustrating it is getting no signal on your device. I would be glad to look into this for you. There are no known outages in Columbus, Oh at this time for Verizon Wireless. Did any of Gerio's suggestions work for you? When did  this start happening? Is is only at one location? If other devices are working and your is not we may need to further troubleshoot to determine what caused this issue. Please PM me and I will be glad to look at your account and further investigate.

 

Thank you

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Re: Verizon Service Disruption
bearone21
Legend
joel, i bet whatever it was 8 days ago is resolved as the op hasn't been back.
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